Home  >  Community  >  The eBay Outlook  >  is there a new Ebay return policy?


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 dotrixart
 
posted on March 3, 2009 07:46:27 AM new
I got 42 automatic re-listings sent back to me with the ebay message:

Error 21916328: Invalid value for return policy.
Invalid value for return policy

In my vendio return policy section I have maked YES under returns accepted and under details I have included the text "minus shipping". I don't know what else I can do. Please help. I have 700 auctions and can't afford to have them all end without re-listing. Thanks

 
 Fenix03
 
posted on March 3, 2009 09:26:26 AM new
I use a different listing service but I did notice when I started selling again last week that they had added a section for you to state your return policy and a notice that "sometime in early 2009" ebay would be making it a required addition to auctions.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
People put their hand on the bible, and swear to uphold the constitution. They do not put their hand on the constitution, and swear to uphold the bible.
 
 dotrixart
 
posted on March 3, 2009 10:13:55 AM new
Yeah but I have the required form filled out on Vedio and I checked and everything looks right.

 
 Fenix03
 
posted on March 3, 2009 10:45:01 AM new
Since I don't use Vendio I can't hwlp you there. Maybe one of the mods will stop by and save your day.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
People put their hand on the bible, and swear to uphold the constitution. They do not put their hand on the constitution, and swear to uphold the bible.
 
 wgonzales
 
posted on March 3, 2009 12:38:05 PM new
are these store items that cycled through their 30 day listing and perhaps were never
revised to reflect a return policy?

If they were not originally listed with a return policy, changing the Vendio settings will not help.

 
 ChristopherCS
 
posted on March 3, 2009 01:02:31 PM new
dotrixart - There was an issue with some users old return policy data and the newer handling time field and this issue should now be corrected.
Try simply resubmitting your items as needed and let us know if you run into errors again when doing so.


Regards,
Chris
 
 
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