posted on March 3, 2009 08:27:28 AM new
timeframe on a "significantly not as described" claim on Paypal? I sent a buyer a package 6 Weeks ago, it was received by buyer within 5 days of shipment, confirmed with Delivery Confirmation. I heard nothing from the buyer for more than 5 Weeks after receipt, and now he filed a "significantly not as described" claim against me with Paypal, and they withdrew the money from my account while they investigate.
Maybe I've been living under a rock, but I thought Paypal had a 30-day time limit on filing this type of claim. When did they change that rule? What's next? Waiting a year or two to file a claim? I'm just more than a little ticked at the amount of leverage that Ebay and Paypal have given buyers in the past 6-12 months.
posted on March 3, 2009 08:54:44 AM new
I think it's 40 or 45 days? But then, PayPal plays by their own rules. I had someone buy something, take the money back three weeks later and even through I could prove delivery (to a confirmed address, no less), PayPal would not give me my money back. I was out the product AND the money. They filed that they never received the item. This is eBay's safer way to pay.
posted on March 3, 2009 10:13:27 AM new
I don't understand Cheryl why they let the buyer keep the item and return his money.
Usually when a buyer files Not as described the seller states that once the item is returned the buyer can have his refund. Then the buyer has to submit the tracking number to paypal once they sent the seller back the item, and then paypal checks to see that it was received by the seller and then you have to let paypal know that you received the correct item and then paypal will return the buyers money.
I never heard of paypal sending the money and letting a buyer keep the item because papal asks you as the seller what you want to do, they give you a few choices.
Did you speak to someone at paypal about what they did? Because what they did is wrong.
If your item was valued at under $250, you need to call paypal back until you get a rep that knows the rules. You should get your money , period. It's their own rules.
posted on March 3, 2009 11:15:53 AM new
here you go. Call paypal and argue with the rep (this is assuming your buyer is not out of country, if so, all rules are out the window!)
Argue till youre blue in the face and quote their own user agreement
PayPal Buyer Complaint Policy
What is the PayPal Buyer Complaint Policy?
It is PayPal’s process to help you resolve a problem with a seller through the PayPal Resolution Center for purchases that are not eligible for PayPal Buyer Protection.
The PayPal Buyer Complaint Policy is similar to PayPal Buyer Protection in that it enables buyers to file Disputes for Items Not Received (INR), or for items that are Significantly Not as Described (SNAD). However, recovery of any amounts is not guaranteed and is limited to the amounts that PayPal can recover from the seller’s Account, even if PayPal makes a final decision in your favor.
What is the process for the Buyer Complaint Policy?
Similar to PayPal Buyer Protection, you must file a Dispute in the PayPal Resolution Center within 45 days of the date you sent the payment. Once you have done so, you should attempt to resolve the Dispute directly with the seller.
What happens if I am unable to resolve the Dispute directly with the
posted on March 3, 2009 11:27:32 AM new
My buyer was in France and she filed Not as described...so paypal took the money and held it and then asked me if I want my items back and return all the money to the buyer? Or, do I want to give part of the money back? or Do I want to let the buyer keep the item and return all the money.
I told paypal, I wanted my 3 items back and then I will return all the money and that's just what we did, the buyer sent back my 3 items and then I contacted paypal and said, I received all my items. So they returned the money to the buyer.
Plus paypal gives the buyer a time limit in which to send the items back if they was a refund.
You need to call paypal and make a big complaint about the way they handled your case.
posted on March 3, 2009 11:46:18 AM new
Does the complaint has to do with fakes/knockoffs?
I remember cases where the buyer is told not to return the item,BUT to destroy it!
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
posted on March 3, 2009 06:05:43 PM new
If the payment was from their credit card, then they can claim a file as far out as 6 months or longer depending upon the credit card's bank and terms.
