roadsmith
|
posted on March 9, 2009 10:16:46 PM new
Why is eBay sending out MY invoices? Are they afraid I'll encourage buyers to send checks instead of using PayPal? I really resent their taking this upon themselves, since I can't see their invoices, don't know how friendly (or not) they are, and would like to use my own wording.
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
|
ebabestreasures
|
posted on March 10, 2009 12:58:14 AM new
I just accepted an offer on a fixed price item and I didn't get this message.
But I see where someone else posted almost the same thing, so it's not just you.
I wonder if it's just auctions.
|
pmelcher
|
posted on March 10, 2009 02:25:18 AM new
I wonder if there is a opt-out somewhere, I tried to find it but haven't had any success.
|
deichen
|
posted on March 10, 2009 05:37:06 AM new
It seems that ebay is completely trying to run one's business, I had to quit ebay (selling) because of all of their rules.
|
alldings
|
posted on March 10, 2009 06:10:34 AM new
Yeah, ebay was fun while it lasted I even made a little spending money. eBay will become an online market sellers will just stock the shelves.
I don't have a big investment in my remaining inventory and will drag it to a flea market what doesn't sell goes to the land fill!
|
neglus
|
posted on March 10, 2009 06:17:52 AM new
Adele - I am not sure what you asking. Do you still have the "send invoice" button on your sold items? How do you know eBay is sending out your invoices? I still have a button to send mine manually.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
|
roadsmith
|
posted on March 10, 2009 09:21:52 AM new
Last evening the standard-looking message from eBay, with title of "Your eBay item just sold," was this:
"Congratulations! Your item just sold. An invoice to the buyer has
automatically been sent by eBay on your behalf. Please ship your item as
soon as possible after receiving cleared payment."
I've not seen that before. If they don't pay right away, on seeing that message, I guess I need to send my own invoice, worded the way I want. (Which I've done for three of my sales, already.)
I WANT to see what eBay is saying to MY BUYERS. How can I find this out?
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
|
cblev65252
|
posted on March 10, 2009 09:25:37 AM new
I'm still having to manually send my invoices! Unless eBay wants to start paying me a salary, they need to keep out of my business. This is insane.
Cheryl
http://www.youravon.com/cherylblevins
Now you can buy Avon from me from anywhere in the world.
|
ebabestreasures
|
posted on March 10, 2009 09:30:47 AM new
Cheryl
It's more likely that they will send you a bill for billing services rendered (wanted or not)
|
amber
|
posted on March 10, 2009 05:39:06 PM new
My end of auction notices are also saying that the invoice has been sent automatically on my auctions closing tonigh. I don't want this, a lot of my buyer bid on multiple items, and this way they are going to be paying multiple times. Does anyone know how to turn this off?
|
neglus
|
posted on March 10, 2009 06:02:17 PM new
You can send a revised invoice. The most I could find out about how to turn off the automatic invoice is to disable checkout. I am not even sure you can do that anymore!
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
|
roadsmith
|
posted on March 10, 2009 07:24:26 PM new
I won something today: Here's the first message I received. Note there's no shipping cost given, just the high bid.
It was a bit confusing, because I'd also received the End-of-Auction message (two messages, then, in a row). Here it is:
-----------------------------------------------------------------
Congratulations, the item is yours!
-----------------------------------------------------------------
Hi XXXXX,
Congratulations on winning this item! The next step is to pay the seller.
Check out and pay with PayPal to get your item within 5-8 days.
=================================================================
Pay for it
http://payments.ebay.com/ws/eBayISAPI.dll?CheckoutProcessor&item=220375723816&transactionid=0&quantity=1&level=1&editAddress=0&newpurchaseok=0&refererpage=6
=================================================================
Item name: IDYLLWILD BRSS ASHTRAY RR-TRAIN FIGURAL
USshapeW/ENAMEL
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=
Sale price: $6.34
Estimated delivery: 5-8 business days
Seller:
XXXXX contact:
http://contact.ebay.com/ws/eBayISAPI.dll?ReturnUserEmail&requested=emporiumbaby&redirect=0&iid=220375723816
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
|
otteropp
|
posted on March 10, 2009 07:32:06 PM new
OK...I looked at my End of Auction Notices and saw this too.
I have just sent a steaming hot note to eBay asking how to switch off this nonsense.
I told them that it will do nothing to 'Enhance the Buyer experience' and will cause even more grief for the Sellers who combine shipping trying to explain this to the Buyers.
I would really suggest that those of you who are mighty Powerful Sellers all contact whomever your eBay contact person is and express your feelings....unless of course, you like th idea of eBay interfering with your business some more.
I really am looking for somewhere else to sell but being in Canada is a disadvantage as most other sites seem to be geared towards the United States. Suggestions welcomed.
|
roadsmith
|
posted on March 10, 2009 07:41:40 PM new
Otteropp: If you get an answer on this, please share with us! I've asked a Vendio moderator to show me where to "disable Ebay checkout," in case that's the problem. Haven't gotten an answer quite yet.
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
|
amber
|
posted on March 10, 2009 07:48:51 PM new
I have always had checkout disabled, I checked again tonight, and it still is, so I don't think that is the answer. I am going to call eBay tomorrow and ask about it. I am imagining myself refunding multiple Paypal payments before I can get a revised shipping invoice out to the buyer.
|
amber
|
posted on March 11, 2009 12:36:10 PM new
I just got off the phone for the second time to eBay, and was told that "this is how the EOA notices have always been, and there is no way to turn it off" I explained that I have lots of EOA notices here, and not one has that message until the ones last night, I also explained that others on this board had found the same thing.
I was told to download Selling Manager, and I might be able to edit the message through that. I downloaded it, went to the edit part, and found that it was exactly the message that has always been on my invoices, so what am I supposed to edit? We will see what happens, I hope other people complain about it.
|
carolinetyler
|
posted on March 11, 2009 03:06:56 PM new
I'm still sending invoices manually, I haven't heard or seen anything like this - every day I sign on to Ebay and wonder what are they going to do to us next. I can't stand this anymore.
~~~~~~~~~~~~~~~~~~
 Caroline
|
niel35
|
posted on March 11, 2009 04:22:30 PM new
Amber - I have a lot of quilting patterns. If you send me your email we can discuss it
tnx. Mine is [email protected]
neva
[ edited by niel35 on Mar 11, 2009 04:46 PM ]
|
otteropp
|
posted on March 11, 2009 05:51:44 PM new
How can they say it has always been like this...and while we are at it, I do not need them to tell me when I promised to ship the item. I think that we operate far more efficient businesses than eBay does themselves.
This is a copy of an EOA Notice that I received on March 5th. Note it says I can send an Invoice.
"Congratulations! Your item just sold. You agreed to ship this item to the buyer within 2 business days after receiving cleared payment. You can send an invoice to the buyer as a reminder to pay for this item."
This is a copy from one that closed last night!
"Congratulations! Your item just sold. An invoice to the buyer has automatically been sent by eBay on your behalf. You agreed to ship this item to the buyer within 2 business days after receiving cleared payment."
I am so steaming mad about this. We are going away on April 1st for a month and I am going to seriously re-think what the heck I am doing staying with eBay.
|
pmelcher
|
posted on March 12, 2009 03:49:09 AM new
Yes, that is exactly the difference I noticed in notification. I still send invoices and have not had a complaint yet. How is eBay going to handle it when a multiple buyer pays each one from their invoice and then expects us to ship them together? I hope they don't take it upon theirselves to compute the shipping discount! I do that in my invoices depending upon the weight as I am sure most everyone else does.
|
amber
|
posted on March 12, 2009 05:18:40 AM new
niel35, Neva, thanks for the message. I have tried to sell quilting patterns in the past, but they don't sell very well. I think it is something that a lot of people don't do anymore.
|
niel35
|
posted on March 12, 2009 06:09:29 AM new
OK, thanks Amber
|
otteropp
|
posted on March 12, 2009 08:49:00 PM new
Well, I finally received a reply from Customer Service: Below that is my reply to them for all the good it will do!
"Hello,
Thank you for writing to eBay. My name is Cindy and I appreciate the
chance to assist you.
I'm sorry to learn about the troubles you are having with invoicing your
buyers. I'd like to clarify that eBay does not automatically send
invoices on your behalf. However, when a buyer wins your item, they will
receive the winning notification email which they can just send the
payment through. The only way to NOT have your buyers receive the
winning notification email is that the buyer changes his/her
Notification Preferences setting.
That being said, the best course of action would be to set up the
combined shipping rules in your Site Preferences. To do so, please sign
in to your My eBay, click on "Site Preferences" link at the left hand
side, on "show" to the right of "Shipping preferences" and then click on
"Edit". You'll be able to set up the combined shipping discounts from
there.
Alternatively, you may consider to include a message to inform your
buyers that please wait for your invoice after winning your items in the
"Payment details" section.
I hope I was able to assist you today. If you would like further
assistance please feel free to reply back to this email, or if you would
like immediate help, please feel free to visit our Live Help service.
Our Live Help representative will be happy to address your questions and
concerns.
To contact Live Help, click on the "Live Help" button at right-hand side
of the eBay home page. It is available from 7:00am to 8:00pm PDT every
day, 7 days a week.
Kind Regards,
Cindy C.
eBay Customer Support
My Reply:
Hi Cindy,
Well, I guess this is something else that they have changed and forgotten to tell the Customer Service Reps!
"I'd like to clarify that eBay does not automatically send invoices on your behalf."
Yes, they do and it started around March 7th. Below you will see the two examples and the change that has taken place. There are other Sellers upset by this and they are posting on the discussion Boards of eBay and the 3rd Party listing Companies.
1. This is from an End of Auction Notice received by us on February 28th. Please note the portion that I have highlited and underlined.
Congratulations! Your item just sold. You agreed to ship this item to the buyer within 2 business days after receiving cleared payment. You can send an invoice to the buyer as a reminder to pay for this item.
2. This is from an End of Auction Notice received by us yesterday March 11th please note the portion that I have underlined.
Congratulations! Your item just sold. An invoice to the buyer has automatically been sent by eBay on your behalf. You agreed to ship this item to the buyer within 2 business days after receiving cleared payment.
I cannot set up the combined shipping rules as I live in Canada and use Canada Post and the system that we use has worked very well for us since November 2002 until now. I do have a note in my listings that if a buyer is buying more than one item then to await an Invoice from us however we all know that Buyers do not read and therefore I have had Buyers upset because they will buy two or three items and then they receive the Invoice from eBay and think we don't combine shipping.
This is so totally wrong and one more case where eBay is interfering in what we do. I would like to think that this was set up in error and that it will stop forthwith.
Penny
otteropp
PS. In my few experiences with Live Help they are not able to help with anything....sorry.
|
otteropp
|
posted on March 24, 2009 11:13:53 PM new
After I sent my last note they wrote back and basically told me I was not 'telling the truth' and asked for Item Numbers on which I had received that wording. I sent two examples and had not heard a word since.
Tonight reading Seller central I found the following on one of the 'Ask Griff' threads: I feel somewhat vindicated!
"Posted by darzeee on Mar 16, 2009 3:57 PM
Incorrect Text
When my item has been sold, eBay sends me a message and the language in that message has just recently (last week) been changed to:
"Congratulations! Your item just sold. An invoice to the buyer has automatically been sent by eBay on your behalf."
There is an entire discussion in Seller Central titled "Why did eBay automatically send out invoice to buyer?"--trying to figure out what the buyer is receiving, from whom, and when.
Does the buyer actually get an invoice automatically sent from eBay? Does this mean that if I send an invoice as well, that the buyer then gets two invoices? And what about combined shipping?
I asked the product team for a response. Here is what they sent:
From Griff
There was a project which launched on March 5th that modified this content without approval from the Communications Team and unfortunately the content was incorrect. [We] filed a P1 bug earlier this week and you will see the fix very soon.
It should be fixed, if not by now, during the week."
|
pmelcher
|
posted on March 25, 2009 04:22:04 AM new
Wow, talk about one hand not knowing what the other one is doing!! Launched without approval???
|
neglus
|
posted on March 25, 2009 05:17:10 AM new
i have been getting the following message at the top of the page when I send an invoice through eBay:
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
|
otteropp
|
posted on March 25, 2009 10:14:32 AM new
And so it continues.....
I wonder if that message is being done without authorisation too!
|
merrie
|
posted on March 27, 2009 04:59:28 PM new
I am getting this message, also, that invoice has been sent, but no email notification as to the content of this notification, whoa, that is not right!!
|
ebayvet
|
posted on March 29, 2009 10:09:55 AM new
This move is nothing more than a power play to increase the number of paypal transactions so that they make more money from transaction charges - it has nothing to do with convenience or anything like that.
|
