posted on March 31, 2009 02:03:32 PM new
Hi
I sold a bracelet on Sat the buyer paid on Sunday. I had a lot of packages to ship on Monday so I figured I would wait till today to ship this bracelet. It was with my out going packages and lucky I waited to ship because this morning I get this email from paypal. The payment was for 59.00
We were recently notified that a payment you received was reversed by the buyer’s bank. A bank reversal can be requested by the bank itself or the bank account holder.
XXXXXXXXXXXXXXXXXXXXM
We have placed a temporary hold on the funds until our inquiry is complete.
We are reviewing the bank reversal and will contact you again via email with information on what to do next. You may be asked to provide additional information about this transaction.
Sincerely,
PayPal
Now I'm thinking that maybe it's not good to ship too quickly because you never know what can happen. But I am still unsure how this happened.
posted on March 31, 2009 04:20:34 PM new
I just had something like that happen to me. It seems buyers able to file a paypal dispute right after sending payment. paypal will hold your funds while they "research" the dispute.
posted on March 31, 2009 04:21:32 PM new
It sounds like the owner of the bank account notified the bank and asked for a reversal.
Either he does not recognise the transaction or your buyer has linked this bank account with his paypal account and went on a shopping spree!
A few years ago someone posted either on this board or other board that he received a check from his customer drawn on his commerical checking account.
He deposited the check in his own bank account and shipped the goods.
Then came a reversal,the fund was taken away from his bank account,the reason was that his customer went to his bank and complained one of his workers forged the check .
or it could be a soon to be ex spouse !
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
[ edited by hwahwa on Mar 31, 2009 04:27 PM ]
posted on March 31, 2009 06:40:35 PM new
I emailed the buyer and asked her what happened and she said she hasn't used Ebay for a while and when she went to make payment she used the account that was listed with paypal but she forgot that she had closed that account a while ago.
She said she listed a new checking account with PP and added funds to PP so the funds should clear soon.
posted on April 1, 2009 05:43:17 PM new
About a year ago I had someone who bought a $360 stereo from me. He was buying other vintage stereo equipment from other sellers too. He paid immediately, I shipped it the next day. Two days later I get this same email from Paypal. I immediately sent Paypal all of the shipping information to dispute the reversal.
Apparently, the guy was overdrawing his bank account for these purchases and the bank put a stop to it. He was doing this all over ebay with other sellers.
I was pretty PO'd. While I was disputing this with Paypal, I emailed the buyer and told him I was filing a complaint with the FBI for mail fraud unless he returned the item to me immediately along with a money order to cover my costs. He claimed he lost his job, blah blah blah... I told him I didn't care, and that I would report him if his next response was another excuse. He immediately returned the item to me, and also sent me $75 for shipping (the stereo was very heavy).
About 3 weeks later, I get an email from paypal that they allowed the reversal. I called Paypal b/c I wanted to know why they reversed it when I followed all of their policies, provided all necessary info, etc. I also told them the buyer returned the item. I explained my concerns about this happening in the future, and that Paypal isn't protecting sellers from fraud like this. Amazingly, the supervisor I spoke with told me he didn't know why they reversed it either. He went through everything with me on the phone, and in the end gave me a $360 credit on my account for all of the trouble.
I know this is likely a very rare occurance where Paypal would do such a thing, but I do have to say it pays to be tenacious with paypal. Call them, fax or email them all of your info, etc. so that they know you are an honest seller, and let them know that you are greatly concerned that they are not protecting you as a valued customer. Fortunately, you didn't ship the item already. That alleviates alot of it.
posted on April 1, 2009 08:40:41 PM new
This is an easy one. This is PayPal.
PayPal DOES NOT check to see if the credit card is good at the time of the transaction. They charge the account after the fact. This leaves the sellers at the mercy of all the transactions.
That is why I e-mail the end of auction notices to my bidders stating that I prefer Google Checkout. They charge the card at the time of the transaction, so if it is bad you find out right then and there.
posted on April 1, 2009 08:43:28 PM new
Guess I didn't read toni's second posting before I responded to the first. Guess I pretty much nailed it on the head with the exception of what type of account it was.
posted on April 2, 2009 07:09:08 AM new
PayPal DOES NOT check to see if the credit card is good at the time of the transaction. They charge the account after the fact. This leaves the sellers at the mercy of all the transactions.
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Paypal,Propay,Google,One Click etc they all access a common data base where 99.9% of the credit cards information are stored and updated,it is up to the credit card issuers to update their data on that data base .
Some information is not available such as the name of the credit cardholder(may be it is available now,but back then it is not) but expiration date,status,credit limit,address are available.
When the merchant or Paypal or Google access the data base on merchant behalf,a code is returned to them and it is up to the merchant or Paypal etc to interpret this code and proceeds accordingly.
Paypal and other payment systems are programmed to reject the transaction based on certain return codes while the merchant who has his own merchant account has the leeway of interpreting the code and decide if he still wants to proceed.
For example,if the return code said his address is not confirmed,Paypal leaves it to the seller to decide,same if you have your own merchant account.
Paypal or Google of the world will automatically reject a return code which said the card has expired,exceeds its credit limit,reported stolen but if the seller has his own merchant account,he gets the return code ,look up the meaning of the code from his user manual and if he likes to live dangerously,he can still ship the goods and risk eating a chargeback.
In Tonimars' case,this is not a credit card issue,it is the bank account linked to Paypal,the buyer claimed her bank account linked to Paypal has been closed.
It usually takes 1-2 days to complete ACH transaction so Paypal is jumping the gun assuming the fund will be available as soon as the buyer goes to Paypal and make payment,at that point Paypal has no way of knowing if her bank account is closed,has enough fund available?
Yes,I can see someone who wants to steal merchandise make rapid fire payments using a closed or empty bank account,hoping the sellers all ship promptly and he will never need to use Paypal again!
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
