posted on May 11, 2009 02:10:24 PM new
Yesterday and again today I have gotten notices of sold items from eBay but they are not showing up as sold on my Vendio dashboard. Is there are problem???
posted on May 11, 2009 02:34:27 PM new
Hello Louise,
Yes, eBay appears to still be having problems with sending closed listing notifications in their API. Go to your active list in Vendio and refresh these items manually, which will move them into the closed and post sale area's for processing.
posted on May 11, 2009 02:39:21 PM new
Thanks Chris, But that is not working either. I have rebooted, refreshed & re -refreshed both closed and active, signed out of Vendio, signed back in and they are still missing.
The only info that will help us help you solve the issue is the item number of the effected item/s.
Going to the active section, selecting the item in question and using the refresh button should move it to the closed and post sale area's (at least it has so far in all other accounts, but we'll check it in yours.)
posted on May 11, 2009 05:28:41 PM new
Louise - perhaps it would be quicker to choose to have 100 items per page on your active items page. Then you can check the box to select all and then refresh. I usually have to do the refresh twice for some reason. Do this to all of your pages (7 times for 700 items) and all of your closed items should move.
This method doesn't work so well with my 9700 items but should be manageable with 700 or so.
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If you have a lot of pages, sometimes just viewing each page forces the system to check for the latest details. You may get away with just setting the page view to 100 and clicking each page number once.
Wait a few minutes, then go back through the list and you'll suddenly notice pages of items go missing as they move to the closed area.
Regards,
Chris
posted on May 11, 2009 10:04:08 PM new
Chris - I have 9700 items - even with clicking once, it would still take FOREVER to get through 97 pages. I will do it once when it is all straightened out I guess. I ship from a PayPal report.
True, that is a lot of pages. With a decent connection and not too many other things open and running in the background, I can usually do about that many in about 10-15 minutes if my ISP isn't being funky.
posted on May 12, 2009 05:44:58 PM new
Seriously? First of all you click on the page number at the bottom of the page, then the next page comes up at the top of the page so you have to scroll down to the bottom to select all, and then back up to the top to hit the "refresh" action, then back to the bottom to get to the next page and so on and so on...if all the functions were at the place where the page landed when the page loaded it would be fast enough but as it is designed, it is laborious and nearly impossible. I gave up last night after an hour and 40 pages. I have a broadband connection. Oh I forgot to mention! There is a little jump each page makes right before it finishes loading, causing me to have to scroll again to get to the bottom to "select all". Is the jump because I use a wide screen monitor? Today I just manually moved store sales one by one (not that many today). I hope this gets fixed soon!
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Something that might help would be to use the "Home" and "End" keys on your keyboard. They tend to work much quicker than manually scrolling. While it certainly isn't a great solution, you might be able to speed up the process with one hand on the "Home" and "End" keys and the other hand on the mouse.
