posted on September 27, 2009 08:30:32 AM new
I have seen a signficant increase in how long it takes for bidders to make payment for items.
I am finding myself filing disputes frequently on bidders with alot of feedback. It almost seems like they wait until you file a dispute to make payment. Ebay needs to figure out a way to expedite payment quicker. It not only hurts sellers, but ebay as well.
When a buyer pays quickly, it means I can use that money to buy more items to list on ebay quickly. I make more money, ebay makes more money. When they pay slow, it screws up my timing. Ebay expects sellers to ship an item within a day or two of payment, but what happens when a bidder waits 2 weeks to pay and I have gone on vacation? I listed items two weeks ago in order to ship them the week after the listings ended.
Ebay needs to get these payments quicker to sellers by either bringing back a buyer feedback system (which they will never do), or set up a new system that prevents bidders from making such slow payments by suspending them for a week or two if they receive several disputes in a specific time frame.
The worst offenders are people who buy off ebay to resell in their town. I have heard about very slow payments from big time buyers who purchase things like computer parts and medical supplies. They have perfect feedback, but can take a month to make payment (just depends how patient the seller is). I am sure there are more.
The other area that can be damaging to sellers are in time sensitive listings. Things like concert tickets, special events, and even electronics where time is of the essence when new items hit the shelves almost daily.
Also, DSRs should be eliminated if a dispute is opened. I don't like the power ebay gives bidders who can retailate b/c I reported non payment. DSRs and feedback should also be eliminated if a transaction has been mutually withdrawn for whatever reason. If the transaction never took place, why leave feedback and ratings?
With the holidays approaching, flipping merchandise quickly is even more important. Just my two cents worth.
[ edited by shagmidmod on Sep 27, 2009 08:36 AM ]
posted on September 27, 2009 01:25:01 PM new
Wasn't it one of the new rules that once you file a dispute, the buyer can't leave FB for that transaction? If so that's one thing they got right.
posted on September 27, 2009 01:31:35 PM new
Since we all have to accept Paypal ,why cant Ebay just charge the winning bidder Paypal account when auction closes and the seller sends an invoice .
We all know insurance is no longer an option,so once the seller sends the invoice,both the bidder and Ebay know how much is the total.
Or make it this way,after seller sends out the invoice,the bidder has up to 3-7 days to pay,if he does not,then Ebay will move in and charge his Paypal account.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on September 27, 2009 03:25:37 PM new
basically, that would be the old "Immediate Payment Required" feature. Great idea, but it turned off buyers... but it probably wouldn't if buyers didn't have a choice.
How many times have you sold something that a bidder wants, only for them to continue searching and find another item for a few bucks less. Then they ignore you.
Ebay needs to come up with a better way to handle this problem. Waiting a week to file claims and waiting another week for someone to respond (or not) just to get your FVF fees back is for the birds. Why should we wait so long? Time is money and b/c I sell unique items, it can also be a confusing mess relaunching items that didn't get paid for after waiting a few weeks.
posted on September 27, 2009 05:43:15 PM new
Gutty?
If we go to any site such as AMZN,Overstock,Yahoo shopping and buy something,do we not proceed to check out and enter our CC information and be charged right on the spot?
What is so gutsy about charging your customer credit card when he places an order?
Same with Ebay,once the auction ends,the bidder is no different than a customer on Amzn or Overstock or Bestbuy?
I can see someone selling an automobile,a punchpress or a boat having to find out how to arrange shipping terms,but for all the other items,shipping terms is stated in the description,plain and simple.
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on September 27, 2009 08:32:16 PM new
Immediate Payment Required turned off non-Paypal buyers but has anyone tested it under the virtual Paypal-only rules?
posted on September 28, 2009 04:23:39 AM new
the gutty part was if they automatically take the payment out of the PayPal account. As you pointed out, with the other companies you must choose method of payment. You also have the option of just signing out and coming back to pay for what is in your shopping cart later.
posted on September 28, 2009 07:00:15 AM new
signing out and coming back to payfor what is in the shopping cart>
thats not buying,thats window shopping-making a list of what you like to buy,nothing wrong with that,but Ebay is an auction ,when you win an auction,you agree to pay,and you have seven days to think over your bid.
winning an auction is not the same as placing some items in your shopping cart.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on September 28, 2009 08:06:26 AM new
If you go to an auction anywhere in the country, every single auction REQUIRES payment the day of the auction. I have a lamp coming up for auction on October 6. Here are their terms: http://www.wright20.com/buying/payment/
posted on September 28, 2009 08:14:15 AM new
I don't want immediate pay on the site because I want people to buy more than one item to take advantage of combined shipping. Immediate pay would just rack up PayPal fees!
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posted on September 28, 2009 08:32:45 AM new
I see your point about paying when buying. But Neglus has a point about immediate pay not allowing combined shipping and collecting fees for each item, I had not thought about that!
posted on September 28, 2009 10:32:00 AM new
I wouldn't advocate for immediate payment.
I think protecting sellers against slow paying buyers is the way to go. If I have to wait 7 days without any email or payment and have to file a non-payment dispute, there should be some sort of system that deters buyers from being so slow.
I think ebay shouldn't allow buyers more than 1 non-payment dispute per month, otherwise they get a warning. If they have 2 disputes in a 30 day period, then they should be suspended for a week. If they are chronic, then suspend them for a month. If they continue to make late payments, then NARU.
With online payments required, there really shouldn't be a reason for delayed payments. It makes no sense. Payment should be made within 3 days. If payment is not received, then sellers should be able to file the dispute. It remains open for 7 days. That is a total of 10 days. Plenty of time to make payment. Why put sellers thru another 4 days. Or do a 5 day/5 day period. Either way, shorten it to 10 days MAX. I prefer 7 days.
There is such a thing as the law of diminishing returns - The longer it takes to wait for payment, the greater the percentage of never receiving it.
Really, why does ebay protect someone for so long that hurts ebay in the process? It forces ebay to provide refunds, jams their system with disputes, and creates a headache for honest hard working sellers.
The idea is to sell stuff. If a seller has to ship within 3 days, why can't payment be made within the same period?
posted on September 28, 2009 12:19:28 PM new
good point,ship in 3 days and pay in 3 days.
Also another reason a Ebay win is not the same as placing some items in your shopping cart-
when you place some items in your shopping cart,the merchant is not obligated to put aside the items for you and he sure is not paying the venue provider such as Yahoo shopping or AMZN a cut on what you may buy.
But with Ebay,once the aution ends,Ebay bills you on the final value fee,and this #*!@ on waiting 7 days and then another 7 days is bunch of crap!
Some bidders will only pay when they receive this notice,they think they can drag on forever!
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on September 28, 2009 02:19:35 PM new
exactly why i am now filing disputes within hours of being able to.
ebay sends an invoice after the listing ends.
i send an invoice after the listing ends.
i send a 2nd invoice 3-5 days later.
i file the dispute on the 7th, no later than the 8th day (unless I was asleep at the wheel).
i can't remember the last time i received an email from a winning bidder who said, "i will pay you on X day". now they just ignore it until you file, and it isn't newbies or people with mediocre feedback. this is most evident from bidders with over 100, even thousands of feedbacks.
even on the disputes i get the typical, "bidder says they will pay for the item." no actual comment from the bidder, and then they wait 3-5 more days, or don't pay at all. when i close the dispute after non-payment i then have to wait another week to relist it b/c of the timing. in the meantime i go through the trouble of relisting and the bidder finally decides to pay after it affects their account. they cover themselves by playing this game of only responding when ebay forces their hand, but only to protect themselves in order to leave feedback if things go sour.
[ edited by shagmidmod on Sep 28, 2009 02:22 PM ]
