posted on September 28, 2009 11:45:53 AM new
I just bought something on ebay and received this method of leaving feedback. So how does this translate into DSRs and feedback comments???
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Were you satisfied with the time it took to receive the item?
Please select an answer.
Yes/No
Was the item what you were expecting?
Please select an answer.
Yes/No
Was the item packaged appropriately? (to prevent damage during shipping)
Please select an answer.
Yes/No
Was the cost of shipping reasonable? (consider size, weight and shipping distance)Please select an answer.
Yes/No
Your response to this question will be anonymous. How would you rate your experience with this seller?
posted on September 28, 2009 11:58:16 AM new
Seems to be a waste of bidder time. I did the survey and it did nothing to the sellers FB. Only when I followed the link to leaving FB the standard way did it update info.
posted on September 28, 2009 01:25:03 PM new
For sure there are going to be buyers who get the number the wrong way around, I am sure some buyers have done that with my DSR's. After leaving GLOWING feedback, they have given me 1&2's.
There will be those who rate 1-10 as outstanding to awful, instead of the other way around.
posted on September 28, 2009 01:57:10 PM new
I think it is one of their 'tests' to try new ways to confuse buyers..LOL. No, it is an actual trial of a proposed possible change.
posted on September 28, 2009 02:13:20 PM new
Hmmmm. Do you think it is better for ebay to use the current DSR system, a scale of 1 to 10, or a 1 to 3 (unsatisfied, no opinion, satisfied)?
When I was done completing this survey, I was given an option to leave feedback the old way. I chose not to, but then went to look to see how the new system I used affected the seller. It left no feedback, and obviously couldn't address DSRs.
Here is what I think about the changes at Ebay. They are created by people simply trying to keep their jobs. It makes them look busy no matter how stupid the idea is and who it affects.
posted on September 28, 2009 02:53:59 PM new
Yes I can see how the 1 to 10 can be a problem.
Amber I never thought about the buyer who leave great FB being confused on the DSR but that could be true. It's very difficult to see that you've received a 1 or 2 recently but yet all your FB is great. I just don't see what we can learn from this.
posted on October 12, 2009 05:50:52 AM new
Not spam - eBay is testing a new feedback system based on Bain's "Net Promoter Score" (the consultant firm that brought us Donohoe and Meg Whitman)
posted on October 20, 2009 08:08:43 AM new
It seems to me this new way only gives protection for the buyer and absolutely none for the seller. Since they started using this method my feedback went from 100 (I,ve had 100% for years) to 99.6 today, even tho I pack extremely well and fast and use exact shipping most of the time.
Since you have no idea which customer gave you the low feedback you are going to give him a fabulous one in return. So, I have decided today that I may no longer give any feedback at all.
What happened to if a customer wasn,t happy about whatever, they would contact you first, why? because of this "new" way ebay. Sorry, for sounding off.
If someone has a different take I,m open to hear it.
posted on October 20, 2009 10:55:11 AM new
babs: the problem is if you don't leave feedback, you will be downgraded on "communication". I decided to lower my shipping prices and not charge for packing etc. since Canadian shipping is so high. Since I did that, my 30 day DSR's for shipping have gone from 4.97 to 4.82! Go figure, maybe I should raise my prices again. I just feel as a seller that I just can't win.
posted on November 1, 2009 05:16:37 PM new
since i have begun selling on ebay in sept. 2000, it has become so complicated this rating system.
One used to give a positive or a negative, both ways.
On one hand, it's good they have enhansed security at Paypal, long overdue.
But the powers that be at eBay have made it a nightmare for sellers. How can they let people give feedback, rate anonymously -- I think people who don't sell and have never sold sometimes do not realize the cost of shipping. And I do not add extra to shipping. A lot of times I ate shipping costs. That is one example. Now ebay is doing something else to complicate things? By that I mean get information that may or may not be an accurate measure of buyer's satisfaction.
gmt
