posted on October 29, 2009 04:06:25 PM
and the buyer says I can't send it back - what would you do? I specifically asked questions about the item before I bid and they blew me off - saying general things about it. I bid because of the 7 day return policy and I asked for the shipping address and they have (so far) refused to give it to me. I told them I could either send it back or file a CC chargeback, their choice and so far I haven't heard anything. Ok I know they are
Now I'm a little scared to send it back. They could refuse the package. I found their address online (their label was almost unreadable)
Don't bash me here. I have a legitimate reason for sending it back. If they had answered my question honestly I would never had bid.
What exactly does the return policy state?
7 days for what, to return it in a specific situation or didn't they specify what their rules were regarding returns other than to say it has to happen within 7 days?
posted on October 29, 2009 05:03:04 PM
from the auction C&P
Return policy
Item must be returned within Refund will be given as Return policy details
7 days after the buyer receives it Money Back
The buyer is responsible for return shipping costs.
posted on October 29, 2009 07:31:24 PM
I'd file an "item not as decribed" claim in eBay ASAP with your questions/correspondence with the seller as back up. Tell eBay about the return policy the seller won't honor.
posted on October 30, 2009 06:02:47 AM
You can call your cc issuer to verify this-if a customer returns the package and the vendor refuses to accept it,the vendor will lose the chargeback.
But I will call Ebay first and let Ebay handles it.
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on November 4, 2009 03:06:42 PM
If your item was not as described and is significantly different, and good grief, if there is no return address, poorly packaged, I would file with eBay, AND go ahead and file with your cc also.
Your cc company will go to bat for you. A lot of people do not know they get this protection when using their credit card. PayPal's and eBay's policies just duplicate protections people have when they use credit card.
Take photos of it if you can, send it back with delivery confirmation. And don't feel bad. Bad sellers make all sellers look bad.
good luck
gmt
posted on November 4, 2009 04:34:25 PM
I can't believe it. I sent the package back overnight Express mail and the seller refused the package. I found their address online and shipped it. Guess it's down to a charge back.
I hate to do that but I can't believe they won't honor their 7 day return policy that was stated in the auction.
posted on November 4, 2009 04:49:20 PM
This is hard time,he probably spent $$ already.
Is he still selling?
You should have filed dispute with paypal first so Paypal can lock up the money,now there is no aassurance he has any money in his account?
If so,then you have to go the cc issuer route and let Paypal eats the loss.
*
There is no 'Global savings glut',only wild horses and loose bankers.
