posted on May 10, 2010 09:41:28 AM new
The new Item Not as Described policies that allow a buyer to return something for a full refund including shipping is harmful for sellers... but what if it was spinned against eBay by sellers themselves???
Oftentimes a business will become known as "friendly" for returns and then they are assaulted by all sorts of fraudulent returns. One example was Target (no pun intended). They used to have a looser return policy to trump Wal Mart, but because they became a target for returns, they tightened up their return policy.
Maybe the answer is to get the word out that eBay is the perfect venue for criminals to switch items using INAD, etc. Make eBay the target for such transactions so that eBay has to change the policy.
Just food for thought.
[ edited by shagmidmod on May 10, 2010 09:42 AM ]
posted on May 12, 2010 06:49:52 AM new
There is plenty of returns at Costco too !
Someone posted on this forum years ago -he used his scanner for many hours a day like 10-12 hours.He will buy a scanner from Bestbuy and after 3 months this scanner is worn out,so he returned it to Bestbuy and got a replacement.
Then he will buy from one Bestbuy location and return it at another Bestbuy location.
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There is no 'Global savings glut',only wild horses and loose bankers.
[ edited by hwahwa on May 12, 2010 06:52 AM ]
posted on May 12, 2010 07:06:43 AM new
That might have been me. No, I don't use scanners and return them, but there was this guy whose startup company put resumes online (this was years ago). They'd buy scanners 4 at a time, use them for 6 months and return them.
A friend posted this link about "returnaholics" to another forum:
posted on May 12, 2010 07:49:44 AM new
I'm the first one in line to return something that I feel is a POS. I don't spend my day in a return line like this person in the article, but I won't hesitate to return something that is defective, built poorly, etc.
In today's manufacturing world, the quality of goods are terrible. It always amazes me how much crap target donates to goodwill because these things are returned.
I bought a fan a few years back at Target. You should be able to adjust the tilt it up and down, but the fan doesn't stay in place. I returned it. A week later I saw 4 or 5 of the same fan at Target. I plugged them in and they all did the same thing. They worked fine, except that they tilted upwards.
Quality control... goes a long way to prevent returns.
I actually check reviews on items, and because of a poor previous purchase, I know exactly what to look for. I recently bought a BBQ grill that is perfect in every way that my previous one wasn't. Same for my computer bag. It is all about good design and good manufacturing.
posted on May 12, 2010 08:26:50 AM new
There is a company which sells household products at Costco,like large jug of degreaser,mold and fungus remover ,they are not part of Costco.
Their salesman will tell you this is a great buy esp now it is on sale for 15-25% off.
So fine,you took it to the checkout counter and if you check your receipt,you dont see any discount.
It happens to me twice,first time I kept the item,second time not only did I return the item,I also filed a complaint with Costco online.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on May 13, 2010 08:17:37 AM new
hwa- how far did that get you??? probably about as far as my Fed Ex complaints did.
They have someone call or write you to apologize... and they move on to the next apology.
Imagine if they sold that degreaser (or a combo of any product) to 10,000 people a week and managed to refund only 5000 people that caught the error. I imagine that 25% discount translates to a $5 savings.
Multiply that 5000 x $5 and you get $25,000 a week or $1.3 Million dollars a year.
Costco probably has 5 people they pay $30,000 (including benefits) a year to write apologies letters. That is $150,000 a year in salary to write and call with apologies. Even if the Apology Dept has 20 people, that is only $600,000 a year in salary. Costco makes $700,000 - $1,150,000 by overcharging and people not getting refunds. Of course, this is all speculation... but in essence this is how big business works now.
posted on May 13, 2010 04:59:06 PM new
I did not say Costco is selling these products such as degreaser,mold and mildew detergent,it is some company which pays Costco so they can have a presence inside the store with their own employee saying now we have a great sale 15% off.
I reported to Costco and they said they will follow up on it.
See,someone else is not being ethical and giving COSTCO a bad name,so I would not be surprised Costco will do something,besides people do check their receipt and return the items,making line longer at customer service.
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There is no 'Global savings glut',only wild horses and loose bankers.
