posted on May 10, 2010 10:35:26 AM new
I have 800 number service through some company no one's ever heard of. 800 numbers these days are incredibly cheap and there are a lot of players in the market. I pay $5.00 a month for a set number of minutes.
I'll omit the story about the lost, possibly stolen credit card I used to pay for the 800 number. The point is this company suspended my service with 1 days notice after they couldn't process the payment. Callers were getting a message that the number had been disconnected. Great!
So I called and updated the CC info, then the phone droid tells me there's a $20 re-activation fee. I tell him to process the back charges, then close the account because I can get 800 service anywhere.
"You know what? I can waive that fee for you."
I really wonder how many pointless fees we are all paying every day because we don't squawk about it.
posted on May 10, 2010 11:04:36 AM new
Okay: Let me be the first to high-five you, Fluffy. Good going! ~Adele
_____________________
"Here in America we are descended in blood and in spirit from revolutionists and rebels - men and women who ***dared to dissent*** from accepted doctrine. As their heirs, ***may we never confuse honest dissent with disloyal subversion."*** --Eisenhower
posted on May 10, 2010 06:26:45 PM new
CABLE?
Try Dishnetwork with their 5 dollars fee for not connecting them to the phone line.
I bet you they are paid by Easyjack as everyone goes looking for one!
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on May 11, 2010 01:45:55 AM new
Good for you! And good for the company you dealt with! Many companies do not give their first-line customer service reps ANY power to rectify a situation or the good sense to salvage a customer relationship - eBay is a prime example...
posted on May 11, 2010 08:29:30 AM new
one of the things i find most frustrating in this situation is that they don't bother calling before interrupting service. I have this problem occasionally with Fed Ex. They don't bill my CC until after the package has been delivered. If by any chance my balance drops below the 10 packages they bill for all at once, or Paypal's system happens to be down at that moment the charge is run it kicks my CC off the system which sometimes freezes my account.
How about an auto-generated call to see if there is a problem on our end??? It always amazes me how they can auto generate sales calls, but can't do the more useful things.
