posted on September 30, 2010 10:32:41 AM new
Tell them yes but you don't want to pay for it. You are after all the buyer. lol
Seriously I don't think that the seller can do that.
posted on September 30, 2010 02:47:46 PM new
The seller does not have to take out insurance,but he is responsible for the item if it is lost or damaged.
The seller cannot force the buyer to pay for insurance,but there is nothing wrong asking if she wants insurance.
You never know,some may say 'yes'.
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on September 30, 2010 03:01:13 PM new
I sent her the link where they changed it in 2009. I haven't received an invoice yet.
Optional buyer charges for shipping insurance removed: The insurance option creates the perception that buyers need to purchase shipping insurance as a protection on eBay, an experience they're not accustomed to on other ecommerce sites. In fact, sellers have always been responsible for their items until they arrive safely in their customers' hands. That's why shipping insurance will no longer be included in the purchase flow as either an option or requirement for buyers.
Of course you can choose to purchase insurance on shipments, but not ask buyers to buy insurance separately. In some categories like Antiques, Collectibles, and Jewelry, shipping insurance for sellers is essential. When appropriate, you can include the cost of insurance in your item or shipping price.
posted on September 30, 2010 05:00:18 PM new
I wonder if Ebay wants to know if we move our bowel each day and when?
and if some of us have the wart on our nose removed?
Oh,hemoroid is also a good topic to ask.
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on October 1, 2010 02:24:57 PM new
Chino Martin D. has joined this session!
4:07:55 PM SystemSystem
Connected with Chino Martin D.
4:08:25 PM AgentChino Martin D.
Hello, thanks for waiting and welcome to eBay Live Chat Support! My name is Chino M. .How may I assist you today? May I please have your name?
4:10:01 PM Customerglassgrl
Hi, i bought something and the seller is insisting I pay for insurance
4:10:29 PM Customerglassgrl
My user name is glassgrl, my name is Laura
4:10:50 PM AgentChino Martin D.
Hi there Laura.
4:11:06 PM AgentChino Martin D.
Just so I understand your seller wanted you to pay through insurance right?
4:11:09 PM Customerglassgrl
I sent her the link where it said that we don't have to pay for our own insurance and she sent me an invoice saying it is shipped at my own risk
4:11:48 PM Customerglassgrl
She sent me an email saying before she sent me a combined invoice did I want insurance or not.
4:12:42 PM Customerglassgrl
I told her in July 2009 that the Sellers have to pay for insurance.
4:12:46 PM AgentChino Martin D.
Is that an email that I can see in your eBay messages?
4:12:59 PM Customerglassgrl
Yes
4:13:58 PM Customerglassgrl
SHIPPING IS AT YOUR OWN RISK
4:14:10 PM Customerglassgrl
That is at the bottom of the new invoice I got
4:14:26 PM AgentChino Martin D.
Okay. I'm so sorry that you have to wait for a rep to help you on this concern rest assured I will be assisting you on this.
4:14:41 PM AgentChino Martin D.
Would there be anything else I can assist you with, aside from this concern?
4:15:01 PM Customerglassgrl
No. I just thought that she should be better informed.
4:15:46 PM Customerglassgrl
http://pages.ebay.com/sell/July2009Update/faq/index.html#1-10
4:15:50 PM AgentChino Martin D.
Okay. Yes you are right. The seller should not let you pay the insurance of the item. The seller is the one responsible for shipping the item with insurance.
4:15:59 PM Customerglassgrl
I sent her this link. I guess I made her mad.
4:17:29 PM Customerglassgrl
But then I got the invoice today and it said SHIPPING IS AT YOUR OWN RISK - meaning she was not going to pay for any insurance. SO I am hesitant to pay.
4:18:36 PM AgentChino Martin D.
If that will be the case then pay for the item just for the item and so with the shipping cost. But for the insurance its not your responsibility anymore.
4:18:56 PM Customerglassgrl
So will eBay contact her?
4:20:12 PM AgentChino Martin D.
We notified the seller about this when you send them an email. So you don't have to worry about this. Its not your responsibility.
4:20:24 PM Customerglassgrl
Thank you
4:21:27 PM AgentChino Martin D.
Your very much welcome.
4:21:32 PM AgentChino Martin D.
Have I resolved your concern for today?
4:21:44 PM Customerglassgrl
Yes
posted on October 1, 2010 04:40:59 PM new
i agree with hwahwa
did the listing state that the item would be sent insured? if so, then they are dead wrong with what they did.
if not, i get why someone might ask the buyer if they want it for an item. not sure i would taddle on a seller that asked me if i wanted it and would certainly have had a similar reaction to this seller if someone sent me links to ebay policies just by asking if they were interested in it or not.
they shouldnt have bothered to say shipping is at your own risk, that's the only fault i see them making, but it was probably just a knee jerk reaction to being scolded on ebay policies just for asking if youd like some insurance.
not every buyer wants sellers to pad their item and shipping costs to cover insurance on every item they list and - for them - it should be optional still.
posted on October 1, 2010 05:55:32 PM new
Hello? Did you read the link above? Even though I don't sell on eBay anymore I do buy on eBay. You don't pay for insurance - especially in the Jewelry category.
EBAY CHANGED THE RULES IN 2009.
It was/is against eBay's policy for her to try and charge me for insurance. If she's charging ME for insurance - she's also charging insurance to everyone else she sells to.
Does Amazon ask you if you would like Insurance with that order you just placed? That is why eBay changed it. And that is how it is worded.
If I don't get my item then she is going to be SOL and I am not going to be held responsible because I did not "choose" insurance that she is totally accountable for. I want that to be perfectly clear before I go any further with the transaction. No tattling involved. I think she needed to hear it from someone other than just me since I got that email that said SHIPPING IS AT YOUR OWN RISK. She made that pretty plain.
How in the heck do I know she's not going to send out an empty box for that matter at this point?
posted on October 1, 2010 06:08:39 PM new
Some sellers dont even know we cant charge buyer Paypal fee,but on Ebay-UK they can.
Not everyone is well versed in Ebay policies esp if it keeps changing!!!!!!!!!
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on October 3, 2010 07:07:53 PM new
Basically, it is reduced to the shipping method and value of the item. If it is shipped via Fed Ex or UPS, the seller is automatically covered for $100 without a fee or they can elect to purchase higher valued insurance. If it is USPS, then the seller has discretion to buy insurance to cover it against loss or damage. If it arrives damaged and your seller is being difficult, you can file a dispute claiming item is not as described. eBay will require that you return it to the seller (at your cost) and you can request a refund or a replacement if available. it is up to the buyer.
I would explain to this seller that under eBay policies the seller is responsible for the shipping of the item. If the seller wishes to purchase insurance to cover themselves against damage, lost (undelivered) item, that is up to them. eBay policy clearly states this.
The only thing a buyer is not covered under is if the item was delivered and you claim it wasn't. You will not win a non-delivery dispute if they can prove it was delivered. The issue here is whether it was delivered to the correct address or someone stole it. This is why eBay/Paypal requires signature confirmation for items valued over $250.
I had an international buyer have an item shipped to them. I shipped it the next day after it was sold and they received it about a week later. I showed it was delivered on a Monday. On Tuesday they filed a claim that the item was not received. They never contacted me, they just claimed they didn't receive it. Paypal asked for my Delivery Confirmation info, which I supplied them. They denied the buyers claim.
posted on October 4, 2010 03:13:11 AM new
She listed a new auction and still hasn't changed a thing:
“SHIPPING IS AT YOUR OWN RISK”. If you would like shipping insurance please let me know at close of auction. If you do decided to go with out insurance SHIPPING IS AT YOUR OWN RISK.
posted on October 4, 2010 08:36:00 AM new
why dont you send her the link to Ebay policy on insurance?
It is becoming a full time job just to keep up with Ebay/Paypal changes!
*
There is no 'Global savings glut',only wild horses and loose bankers.
[ edited by hwahwa on Oct 4, 2010 08:36 AM ]
posted on October 4, 2010 09:02:15 AM new
I think the bottom line here is that until she learns the hard way, she isn't going to learn at all.
eBay policy trumps a sellers policies each and every time.
you also have to consider that many sellers put policies into their listing so that buyers think that the policy is final. this way buyers don't dispute it if they don't know the real policies.
as stated previously, the only thing a buyer is not protected against are claims that items were not received if the tracking shows as "delivered". otherwise, a buyer is protected under eBay policies.
[ edited by shagmidmod on Oct 4, 2010 10:16 AM ]
posted on October 4, 2010 11:31:20 AM new
DC tracking is not really proof an item is delivered to the buyer.
Say a package arrives at the buyer post office and the clerk scanned it as received and either at post office mail box or out to delivery.
Then the postal carrier scanned it and start sorting mail and place them in different mail boxes.
It is not uncommon she could misplace the package,lets say it ended up in your nieghbor box.
Now if you are the buyer and pay 200 dollars for this package and you did not get it,would you go away easily just because the DC said it has been delivered?
Ebay intervenes too much,it is not a bad idea for the seller to include insurance in shipping charge to cover insurance for anything of value say 50,100,150,200,225,245. or like glassgirl's seller,ask if you would like insurance?
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on October 5, 2010 08:10:24 AM new
Agreed, however if you look at the new listing format where the return policy is, you can see that next to "No Returns Accepted" eBay has now placed a link to eBay's Buyer Protection policy that clearly outlines the terms of their policy.
DC is adequate proof in the eyes of eBay that the item was delivered. Unfortunately, there are such things as mis-deliveries, stolen mail, scanned at wrong time, etc.
The problem with eBay is that they have no true way of verifying accuracy. They can't prove it was delivered properly or not, just as eBay can't verify that an item is Not As Described when a buyer makes such claims.
What bothers me most about the dispute process is that some buyers simply jump to that to turn the screws on sellers. There is no way a seller should be punished for buyers opening a dispute if the seller resolves it reasonably within eBay guidelines. The fact that eBay is factoring this in to TRS is absurd.
