shagmidmod
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posted on November 10, 2010 10:05:07 AM new
I just received a buckle back from a buyer. In the listing, it is noted as "brass". The buyer is returning it because it has a brass finish over pewter.
Though the item I received is the same item sent, it now has two long scratches on the back that were not there in the listing. I am guessing that they did this "scratch" to see what the item material was... but at the same time they now returned an item that was not in the same condition as it was when I sent it to them.
They sent the item insured, but with no delivery confirmation. Go figure.
How would you handle this???
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hwahwa
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posted on November 10, 2010 10:10:47 AM new
I would tell them the scratches disqualify for a refund,take a picture of the back.
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There is no 'Global savings glut',only wild horses and loose bankers.
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kozersky
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posted on November 10, 2010 10:41:08 AM new
Issue the full refund, and walk away from the transaction. Since the item was misdescribed, you are never going to come out of this whole.
The buyer could have filed a claim with eBay, and you would have been lucky to even get the item back, after eBay refunded funds to buyer.
Bill K-
William J Kozersky Stamp Co.
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fluffythewondercat
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posted on November 10, 2010 11:00:25 AM new
Bill's right.
fLufF
--
Buy hypoallergenic niobium earrings online from Jody Coyote at JCEarrings.com.
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alldings
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posted on November 10, 2010 11:40:21 AM new
Give'em back his money the buckle wasn't brass. A least he scratched the backside!
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merrie
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posted on November 10, 2010 03:03:18 PM new
Hmmm, the only input I have is that we are all scratching our "backsides." 
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hwahwa
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posted on November 10, 2010 03:34:47 PM new
WHY SCRATCH IT?
IS PEWTER WORTH MORE THAN BRASS?
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There is no 'Global savings glut',only wild horses and loose bankers.
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shagmidmod
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posted on November 10, 2010 04:23:07 PM new
good question. it could be nickel too. my issue is that he damaged the item, whether on the front or back... never mentioned he did so before returning it.
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kozersky
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posted on November 10, 2010 05:21:41 PM new
Polish it, and resell. Take rubbing compound and clean the scratches. If still scratched - mark down and dump it. This time list the item correctly.
Bill K-
William J Kozersky Stamp Co.
[ edited by kozersky on Nov 10, 2010 05:24 PM ]
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alldings
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posted on November 10, 2010 05:46:30 PM new
Changed my mind!! The easy way is to refund some times the fun way is to fight it. You may have to refund any way. Making the s- head sweat has its rewards as well.
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hwahwa
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posted on November 10, 2010 06:36:49 PM new
Bill,
what is the rubbing compound which can remove scratches?
if he fights,he may get a neg from him.
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There is no 'Global savings glut',only wild horses and loose bankers.
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niel35
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posted on November 10, 2010 06:51:39 PM new
You are thinking of Simichrome Polish. Wonderful stuff.
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tonimar1
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posted on November 11, 2010 04:45:02 AM new
Well, this would piss me off also Shag but to take everything into view, your description was
incorrect and the item is not as described.
If you decide to not return his full price or whatever your thinking of doing He will/can make a claim with paypal and he will most likely win.
We all know he was wrong in damaging your Buckle but we all know also that there is not much that can be done about buyers that do this because the cards are stacked against us sellers and we just need to sometimes take the easy way out and move on.
If you know how to win if he makes a claim against you then go for it, but I don't see you winning.
toni
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hwahwa
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posted on November 11, 2010 05:23:43 AM new
Why not ask him first why he damaged your merchandise,take a picture and show him,and explain to him your situation that you cant resell it anymore?
Make sure you use the Ebay email correspondence so his answer would be on file.
I won a case when a bidder returned the item in padded envelope instead of the box I used and they arrived damaged,I won the case,she gets no money and no merchandise.
It is up to you ,money or neg?
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There is no 'Global savings glut',only wild horses and loose bankers.
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neglus
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posted on November 11, 2010 05:24:04 AM new
Refund. You said it was brass and it isn't. These things matter to buyers. There are ways to describe something when you don't know for certain the material but you took the shortcut (assuming you didn't intend to mislead).
This guy isn't one of the buyers who is out to screw sellers - he should be made whole. I assume he would have been willing to wear the scratched buckle if he knew it were really brass.
What does his not placing delivery confirmaition on the return have to do with anything? Were you thinking about claiming you never received it??
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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hwahwa
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posted on November 11, 2010 05:29:48 AM new
What's all these testing craps?
why test a brass item,are they looking for silver or gold underneath?
Some use a light to test alabaster stone,many bought those cheap liquid testing kits to test for gold,silver and platinum?
or stainless steel knife or take it to their 'jeweler'??
They think they are smarter than the seller,they know something seller does not know,unfortunately most of the time the seller knows what he is doing,he has the merchandise,he knows where he bought it and he knows how much he paid for it.
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There is no 'Global savings glut',only wild horses and loose bankers.
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jtomp
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posted on November 11, 2010 06:12:39 AM new
Refund. Life is too short to waste on problems that you can't solve - the stress is too hard on your mind and body!
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hwahwa
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posted on November 11, 2010 07:31:12 AM new
The buyer has no business destroying the merchandise to prove his case.
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There is no 'Global savings glut',only wild horses and loose bankers.
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fluffythewondercat
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posted on November 11, 2010 07:44:11 AM new
In the case of a collectible, the difference between solid brass and brass-over-pewter could be considerable.
It doesn't matter why he tested it, though. I'd accept the return, chuck it into the trash and move on.
fLufF
--
Buy hypoallergenic niobium earrings online from Jody Coyote at JCEarrings.com.
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shagmidmod
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posted on November 11, 2010 08:28:57 AM new
The broad opinions always amaze me. I refunded the payment, didn't bother to mention the scratches. Now I await for the buyer to email me and request I reimburse him for his return shipping. At that point, I draw the line and will mention the scratches on the back.
Thanks for your input.
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hwahwa
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posted on November 11, 2010 11:24:21 AM new
your buyer did not use DC but insured the item,if it is not delivered or if you deny receiving the item,then he will get his money back from the post office.
DC is only 19 cents,why spend money on insuring a brass buckle?
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There is no 'Global savings glut',only wild horses and loose bankers.
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shagmidmod
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posted on November 12, 2010 08:03:18 AM new
that was my point when i mentioned insuring it. the whole thing seems a bit odd to me.
the buyer scratches the item, then wants a refund so he sends it back with insurance- no delivery confirmation. seems like a waste of money to me... unless he was trying to cover himself against the scratches on the back.
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kozersky
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posted on November 12, 2010 10:46:30 AM new
Perhaps the buyer just did not know what to do. Is your buyer also a seller? If not, how could you expect him to know the correct method of shipping the buckle back to you.
I see people virtually every time that I am at the post office - asking the clerk how to send a package through the mail. In a situation like this, the clerk could have upsold your buyer to insurance "because the insurance had a tracking number."
Just how much is a faux brass buckle worth?
Bill K-
William J Kozersky Stamp Co.
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shagmidmod
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posted on November 12, 2010 08:36:36 PM new
$27. They are a seller too.
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hwahwa
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posted on November 13, 2010 04:41:09 AM new
Bill,
insurance over 50 dollars is trackable within USPS,but not by Paypal or anyone.
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There is no 'Global savings glut',only wild horses and loose bankers.
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toolhound
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posted on November 14, 2010 03:04:32 AM new
You sold an item that was not what you stated in your auction. The buyer tested it probably the only way he knew how. You are wrong no matter how you look at it so just give the refund and toss the buckle.
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hwahwa
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posted on November 14, 2010 04:58:02 AM new
This is the second time you have problem with your item,last time it was a clock?
was it bronze and then underneath it was brass??
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There is no 'Global savings glut',only wild horses and loose bankers.
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shagmidmod
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posted on November 14, 2010 10:37:07 AM new
hwa - the clock had brass hands on it. The buyer claimed it was plastic, but it was not plastic. When I offered a full refund upon its return I never heard back from them.
toolhound - i sent a refund the day after i received the item back.
In our furniture business, it is common for people to state they want a danish modern teak table. Occasionally, people will have expectations of "solid teak". I would estimate that 99% of mid-century tables are not solid wood of any kind. They are usually wood veneer over wood, particle board, or plank boards. These examples account for 99% of tables. So, what is it? Is it a teak table? Most people accept this as teak. There are different qualities and thicknesses of teak veneer too.
The question of why use teak veneer instead of solid teak is easy to answer. They cut teak into veneer so that they can use the best looking grains to cover the structure that uses less desirable grains. Sometimes they use teak over teak, sometimes they use other woods. It is a decorative matter and with the exception of particle board, it doesn't affect the structural quality.
If I had seen that it was a brass plating over pewter I would have noted it in the listing. However, I do not believe that it takes 2 long scratches to determine the content of the item. A small scratch would have sufficed, and communication with the seller about any doubts before scratching it would have easily rectified my concerns here.
The description has the only reference to brass. I didn't state it was solid brass, just brass. In hindsight, I should have stated "brass finish"... lesson learned.
Just curious, but if you buy a Chevy or a Ford car that is USA Made, but learn that a majority of parts are made in China... should you be able to return it after you tear it apart looking at the parts?
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hwahwa
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posted on November 14, 2010 11:00:53 AM new
We have a Scandinavian store here operated and owned by two Danish gentlemen and they sell Teak furniture,only a few are solid teak wood and they are awfully expensive,rest are either teak veneer or something which is made to look like teak.
the salesman explained that teak is expensive,may be back then Thai teak wood is cheap and abundant,but now they are mostly teak veneer.
Anyway your buyer is not only 'tacky' but inconsiderate,there are plenty of these buyers on Ebay!
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There is no 'Global savings glut',only wild horses and loose bankers.
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hwahwa
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posted on November 14, 2010 11:05:54 AM new
This may be OT,but recently I bought a sterling silver pocket knife on a certain venue,not Ebay.
The seller did not mention the metal part where you use to cut things is rusty.
It is so rusty that it is useless.
I emailed the seller and she said she will refund but it is too bad I dont want it,as the knife is in good shape,she just used it to cut steak that morning ?
There is no way anyone will use a dirty,very rusty 1 1/4 inches blade to cut steak?
How do you cut steak with a 1 1/4 inches blade?
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There is no 'Global savings glut',only wild horses and loose bankers.
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