posted on October 20, 2011 10:16:28 AM
When there are glitches in Vendio has anyone ever been told it will go to the engineers?
From my experience so far whenever I head that NOTHING gets done. I've been waiting 3 months for one fix. When I ask about it all that is said it has been submitted and that they tend to work on problems that multiple people are having.
How hard can it be to fix minor glitches. Something very strange going on here.
It can certainly seem that way when the issues your most concerned about aren't the ones that are being addressed first. Rest assured engineers are the ones that are in a position to address them, as we in the Customer Service department can really only help with the tools we have that are available and aren't able to make any actual changes to the system ourselves.
Your issue with the FedEx shipping is basically fixed, we just need to push one last thing and this will be done. We get updates daily on the progress of things like this and until we can tell someone we have an actual ETA or know that it's fixed - really all we should say is that it's being worked on. The details or the point in the fix that were at isn't important, so long as progress is being made and it is being addressed.
Unfortunately like you said above, we do prioritize engineering resources based on the number of users impacted and how big of an impact it has on their ability to list and use our tools. Sometimes this pushes those 'minor glitches' back in line, especially during times of the year when in addition to just maintaining the system we already have and pushing newly requested features, we also need to keep up with the changes required by Google, eBay, Amazon and various other channels.
Im sorry that your impression of things being sent to the engineering staff is that it will never be addressed, but im also sure that of the dozens of help requests you have sent in thus far since becoming a member - certainly some of those have already been addressed. Unfortunately it's easy to forget the stuff that has been done when your waiting for the next hot issue to be addressed.
Thank you for taking the time to post here and elsewhere on the message boards today with regards to these topics. If you have any other questions please let us know, were always happy to help.
posted on October 24, 2011 04:05:17 PM
That is the same response I got a month ago when I was switch over to the new platform.
I was not getting my sold items showing up in my browser which is firefox. I switch over to windows and now can see my sold items but everytime I try to send a email to my customers I get a server error and to contact customer support. I have did that twice over the past two weeks and I get no response back, not even the engieers are looking at it.
I almost ready to dump this service but I know this will cause me a lot of work but I may not have any other options.
posted on October 25, 2011 01:48:29 AM
I just stopped using Vendio today after using it for 10+ years. Their refusal to update the software for sales manager pro to work on Vista and Windows 7 makes it pointless to continue using their service. What a terrible way to run a business. A few simple software updates along the way could have kept you a lot more customers. Adios...
coinreplicas - what email address did you enter into the help form? I searched for all help tickets under your username and email address, but could only locate the one you had open about the orders. If you could email me the details directly id be happy to assist further: [email protected]
DRGAH - we are sorry to see you go. Unfortunately the Sales Manager Pro software cannot support a number of the changes that eBay has made, and with a huge rollout of new unannounced changes that eBay made just last night nearly 50% of the eBay categories are now unable to be supported from that offline lister. With the switchover to eBay Catalog matching requirements and Custom Item Specific requirements there will be no real offline programs anymore. There may be software programs that can create listings, but they will need to have constant connection to the internet during all points in the create listing process to function. We will miss the Sales Manager Pro program, but it didn't make sense to update the compatibility of a software program so close to it's retirement. (which appears to be here for most users now.)
Below is the error message I receive if I try and send a payment received or shipment email to my customers.
This also happens if I try the edit email option.
Internal server error. Please try again in a moment, or contact Customer Service.
I checked the two email address that you provided, however the most recent help ticket that I could locate from you was for the order issue.
In any case, I started to look at the email problem that you are having by checking your Orders Preferences page. However, the page would not load for me due to an error. I believe it is likely that the error you are getting when trying to send the emails is related to the error that I ran into when trying to check your Order Preferences page (I was trying to view your email settings). I have asked our engineers to take a look, and we will let you know once we hear back from them.
posted on October 27, 2011 12:58:31 PM
Hello Coinreplicas,
Our engineers have made a change, which has hopefully corrected this problem for you. Could you please check now, and let us know should you continue to have trouble with this?
posted on October 29, 2011 08:45:29 AM
I able to see the emails now. Have not tried to send one yet because all of the customization that I had is gone.
In addition the logo I had on my packing slip is now gone, it was there prior to this fix.
posted on October 29, 2011 11:37:03 AM
If you're doing any volume of shipping at all try using shipworks.
1. it automatically sends emails to your customers with the tracking number linked to usps/fedex/ups. very nice!
2. they will remote in and set it up for you. ongoing support quite good. if you have a problem they will call you same day by phone and if needed remote in. no extra cost. nice!
3. 30 day free trail.
4. more reliable than vendio for paypal payment confirmation.
5. nice features for looking up items.
6 all printed invoices numbered with a thumbnail of item sold.
7. very easy lookups.
8. no cutting and pasting- downloads ship to direct from ebay and amazon.
9. prints out the notes customers may have left. this is an important one vendio does not do.
10. will help you preset if you want (like first class mail for usps).
and more... its real nice! Did I say nice too many times.
posted on October 29, 2011 12:01:12 PM
Hello Coinreplicas,
Unfortunately, this is some of the information that we were not able to move over automatically when your account was moved over to the new version of our services. You would need to re-enter this information into your account.
posted on October 29, 2011 12:26:09 PM
Hello Coinreplicas,
In order to do this, please go to "Items" --> "Profiles" --> "Policy". Then click on the title of your policy profile in order to edit it. Then scroll down to the "Business Logo" section and add your logo there. Your packing slip settings are already set to include your business logo, so once you add it to your policy profile it should show on your packing slips.
