Our records show that you recently contacted or received messages from YYYYYYYYY through eBay\'s messaging system. This account was recently found to have been accessed by an unauthorized third party, who may have used the account in an attempt to defraud other members.
We\'ve taken action to restore this account to the original owner, but wanted to let you know to be suspicious of any communication you may have received from them. Nothing is wrong with your account at this time -- this message is just being sent as a precaution. If you have received any messages from that appears suspicious, please feel free to forward them to us at [email protected] for review.
-- Safety Tips --
-- Don\'t respond to the sender, through either eBay or your email provider, if the message is an offer to buy or sell an item. This type of offer may be fraudulent, and the transaction won\'t be covered by eBay protection programs.
- - If you received what appears to be a Second Chance Offer for an item you recently bid on, and it appears in My Messages with the subject of \"Message from eBay Member,\" it isn\'t a legitimate Second Chance Offer.
Real Second Chance Offers appear in My Messages with a blue background and subject that says, \"eBay Second Chance Offer for Item...\". Always check for both the blue background in My Messages and the subject line of \"eBay Second Chance Offer for Item?\" when responding to a Second Chance Offer.
-- Never pay for your eBay items using instant cash wire transfer services such as Western Union or MoneyGram. It is against eBay\'s Safe Payments Policy for a seller to request payment with these methods, as these types of payments are unsafe if you\'re paying someone you don\'t know.
-- If You\'ve Already Sent Payment or Shipped an Item --
- - If you already sent payment for an off-eBay transaction, or if you\'re a seller who already shipped an item to a fraudulent buyer, we suggest you take the following steps:
-- Contact the payment service you used to make the purchase. If you paid by credit card, most card issuers provide consumer protections in instances of online fraud.
- - If you sold and shipped an item to a fraudulent buyer, contact the carrier you used to ship the item. You might be able to receive additional assistance from the shipping service. If it was sent through the United States Postal Service, you may want to file mail fraud charges. Please go to:
http://www.usps.gov/websites/depart/inspect/
- - Report the fraudulent buyer or seller both to law enforcement officials in your area, and in the area where the buyer or seller lives. To find law enforcement agencies by area, please visit:
http://www.usacops.com
When you contact a law enforcement officer, please explain the following:
- eBay will be happy to help with the officer\'s investigation.
- For more information on how the officer can contact eBay, go to:
http://pages.ebay.com/securitycenter/law_enforcement.html
-- You may also want to file a complaint with the Internet Crime Complaint Center (IC3). The IC3 is a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center. The IC3 will review complaints and refer information to the appropriate local, state, or federal agency. To file a complaint with the IC3, please go to:
http://www.ic3.gov/
We also need you to take a few minutes to provide more information related to the transaction. The information you provide will allow us to work more effectively with law enforcement should an investigation occur. Please go to:
http://pages.ebay.com/help/buy/transactions-outside-eBay.html
Click the \"Item Bought Outside of eBay\" or \"Item Sold Outside of eBay\" link.
Thanks for your cooperation.
Sincerely,
eBay Customer Support
H15541
Learn More to protect yourself from spoof (fake) emails.
This administrative email was sent to [email protected] from eBay. Your account is registered on www.ebay.com. As outlined in our User Agreement, eBay will periodically send you information about site changes and enhancements
posted on December 10, 2011 07:25:44 PM new
Well,I have shipped the item that afternoon,so when the email arrive before midnight,I panicked.
I called the USPS postal inspector,800 USPS customer service around midnight ,nothing they can do for me.
So today I drove to the post office and asked to fill out a form - FORM 1509 for package recall.
The clerk has never heard of such a form but her supervisor has.
I filled out the form and supervisor said the best she can do is to fax it to the buyer post office in California.
2 hours later I returned home after doing some shopping and I called the buyer post office and they have not received the fax but they are willing to write down the DC and signature confirmation number ,so they can withhold the package when it arrived.
Then I called the buyer and it is a couple who come into some money and decide to invest in gold instead of stocks and bonds.
Her account is new,feedback is low and in a few days,they spent over $20k.
That must have set off Ebay alarm and so they investigated and sent out this email to about 100 sellers who have done business with them.
TODAY Ebay sent out another email to us sellers saying everything is cool !
I hope I am not the only one who has filed the form,but come Monday I have to go back to the post office and file another form to remove the package recall!
May be I should have gone to bed early last night and sleep late this morning !
*
posted on December 11, 2011 06:57:43 AM new
question-
When it comes to fraudulent use of stolen credit card or idnetity,there is no paypal seller protection,but what about Ebay seller protection?
I asked the Ebay rep,he said he does not know.
Also the item is insured with a private insurer,do they cover fraud?
Does insurance cover fraud?say the buyer gets the package and it was signed for and trackable online?
There was a time when a person moves out of his home,his phone line is not yet disconnected,someone got his credit card in the mail and use his line to call the cc issuer to have the card confirmed,or another trick is to stand outside someone house or inside a recently evacuated house and receive packages.
*
posted on December 11, 2011 08:19:47 AM new
You are asking about criminal activity some insurance may cover those losses you need to read your policy, but may only act if you report the incident immediately. The PO has officers that investigate these crimes. Once a report is made no matter the dollar amount they must investigate and file a report.
posted on December 12, 2011 08:03:13 AM new
Well, you obviously took it a lot more seriously than I did at the time. My situation worked out just fine but it was also a fairly low dollar item.
Good for you but what a lot of work!
In the first two paragraphs of EBay's letter it says the account was accessed by an unauthorized third party etc... That does not seem to have been the case so it seems that EBay was using a form letter that covers all situations.
posted on December 12, 2011 09:45:35 AM new
The buyer called Ebay and got the same answer that someone attempted but failed to hack into their Ebay account?
They emailed me many times offering to buy similar items in my shop for less,I thought it may be the adult is at work and the babysitter is hacking into their account and doing some buying.
It turns out to be a couple with a little child ,they decide to invest in gold instead of stocks.
This morning I have to drive into town and filed another report to remove the package recall,the lethargic way the postal employees move reminds me of my own health situation right now,I am suffering from low enzyme level to digest food and need help !
If they ever lose their job with the post office,where are they going to find job in private sector?
*
