posted on January 24, 2013 02:19:20 PM new
I sold a pair of earrings. One of them was missing a little dangle that I missed seeing.
They were shipped to Switzerland and the buyer wanted to send them back. She paid $100 plus $5.00 shipping. I shipped 1st class and insured with U-Pic (at my cost).
I told her I would pay return shipping as it was my error but to ship them back the least expensive way.
I got them back yesterday but she returned them by registered mail.
I'm torn as to whether I should reimburse for the registered mail.
What would you do????
[ edited by ebabestreasures on Jan 24, 2013 02:21 PM ]
posted on January 24, 2013 05:25:21 PM new
Give the customer a full refund and assume they were not comfortable using cheap shipping. 100 bucks is alot of cash to risk loosing in the mail.
posted on January 25, 2013 03:13:01 AM new
Yeah I refunded all of it.
I had to refund $40 earlier this month for an international that never arrived so this on top of that makes me want to rethink international shipping altogether.
It was totally my fault, but $25 is a lot considering that if it wasn't international - it would have only cost me about $5.
posted on January 25, 2013 09:03:29 AM new
International is getting dicey. I shipped an item to Germany priority on 12/14. It arrived on 1/18. It was still in NY on 12/28!
I now have an item going to Italy. The postage is more than the item. This person has good fb, but I have heard that shipping to Italy is not a slam dunk, so I am also thinking about dropping international. So many headaches.
posted on January 25, 2013 09:14:55 AM new
I stopped international sales a couple of years ago and have not regretted it. The few sales I miss are not worth the headache.
Jane
posted on January 26, 2013 12:39:00 PM new
Yes, I agree with itomp 100%. I stopped international shipping 3 or 4 years ago as well, and have no regrets.
More and more international buyers are arranging for their items to be shipped to an address in the USA. I have had 3 such buyers in the past year, all good.
posted on January 26, 2013 03:25:01 PM new
A small package shipped in November to Australia finally arrived in January,I got a neg.
Now I got another neg for item arrived late,she got her refund and then the item and refused to pay me,I got a neg for asking too much. this one is domestic,going to California
[ edited by lostmymojo on Jan 26, 2013 03:25 PM ]
posted on January 27, 2013 11:36:47 AM new
Problems seem to come in waves. No issues, no breakage for many months. Now, broken item, a disappointed customer (her issue, not mine so she is returning but paying postage in both directions) and slow shipping complaints, again, not my fault. Sigh...
posted on January 27, 2013 12:29:51 PM new
Vacation would not help.it is USPS and the weather and Xmas.
We should be rated according to how fast we ship,we have no control over weather or USPS logistics.
