posted on July 17, 2013 03:08:56 PM new
I do not like this new game that is being played with the "Make An Offer" system. eBay changed this for certain categories during the spring. It used to be that a buyer would make an offer, you'd reject or accept it. Once accepted, it ended the item and the buyer was invoiced. In the last 4-5 years I have had only a handful of NPB using this system.
The new system a buyer sends an offer, if you accept it, they are notified but the item remains listed until they pay, a sort of wonky version of Immediate Payment. The problem is that this new system is allowing buyers the option to pay or not, leaving you wondering what their intentions are.
I do have my own idea of what should be done. How about if a buyer makes an offer and a seller accepts it, they are auto charged on their Paypal account? Simplifies the whole thing and doesn't allow buyers off the hook.
posted on July 17, 2013 03:10:20 PM new
I'm going to change the categories for any art pieces to collectibles so this doesn't happen. I really do not want eBay to go this direction. This is not a simplification, it just adds more steps for the buyer to take to complete a transaction.
posted on July 17, 2013 03:51:50 PM new
In real life,if a customer makes you an offer and you accept,it does not mean he is going to pay for it rightaway and there is nothing you can do to make him pay on the spot.
So if Ebay wants to align itself with the real world,I understand,but then Ebay should remove the rule that a buyer can only make 3 offers,as in real life the buyer can make as many offers as he likes until you get fed up and ignore him.
But there is one thing which makes internet different ,the same buyer can then sign off and sign on again with another buyer ID and makes another round of offer,lower than previous offers to test how low can you go .
It would be hard to do this in real world unless he is a shapeshifter.
posted on July 17, 2013 03:55:31 PM new
You mention art pieces.
Are you aware AMAZON may host art pieces,it has been hosting reception parties in different cities inviting art gallery owners to attend,
posted on July 17, 2013 04:26:43 PM new
I agree with the "real world" but eBay creates its own world. It pushes sellers to be as accommodating to buyers as possible, yet doesn't make the buying experience this way.
This new system was promoted to buyers as a way to make offers on several items all at once and then choose whichever you get the best deal for. On the other hand it was promoted to sellers as a means to avoid NPBs. Technically, this may be true because the item is still available to other buyers.
I want an eBay gun held to their heads to pay and pay quickly! lol.
posted on July 17, 2013 05:42:13 PM new
I pity Ebay,it does not have any merchandise and yet it pushes us around as it sees competition encroaching its turf!
Someday we may just walk,walk with our merchandise,what is that saying Have goods will travel!
posted on July 18, 2013 03:52:06 AM new
I haven't had any problems with Best Offers yets.
I did have one that was very confusing. I got the offer - took it and a day later the buyer purchased it and paid another day later. What would happen if they never paid?
I guess it would be a NPB?
posted on July 18, 2013 05:20:04 AM new
The new make an offer is that he is not committed to buy after you accepted the offer,your item is still availble for sale.
Under this scenario,there is no order and so there is no NPB.
posted on July 18, 2013 07:58:35 AM new
You misunderstood what I said.
I got the offer, took the offer, got a notice stating he had committed to buy it and then he paid the next day. There was a point that ebay considered it sold but not paid for. If he didn't pay at that point - I think I could have filed a NBP.
I went back and checked my statement, I was charged a FVF before he paid.
Here's ebay's wording: "The item remains available until a buyer pays for the item or commits to buy it"
posted on July 18, 2013 08:46:49 AM new
If so,there is just more work for the seller,placing the seller in an anguish mood,did I or did I not sell the item??
I have few 'make an offer' items in my store,I feel my items are reasonabily priced,if the buyers feel they are over priced,they are free to move on and find another seller selling for less.
I recently found a seller who has 700 items in his shop and all are fixed price with a note saying 'we do not accept offer,as we feel they are reasonably priced for quick sale !'
He offers free shipping and a 14 days return policy,so if you feel it is overpriced,you can always return the item.
posted on July 18, 2013 11:53:31 AM new
ebabestreasures - is this any different than the normal MAO system?
Most of my listings are normal. A buyer makes an offer, if it is within the auto accept eBay will mark it as sold and the buyer is invoiced. If it falls out of the auto accept, I get a notification that the buyer has made an offer and then if I accept their offer it ends the listing and they send an invoice.
This new system is being tried in limited categories, Art being one of them. Basically, a buyer sends an offer and then you have to manually accept it. Once you accept it, it doesn't end the listing and invoice the buyer. It sends notification to the buyer that I accepted their offer and then they have to actually purchase it. My understanding is that eBay keeps the item listed until the item is paid for, then removes it.
It is a new way for eBay to "lower" NPB occurrences by manipulating the process. I think this will actually make the process worse for sellers. Instead of the occasional NPB, we will get buyers who simply back out of offers, or are phishing for deals to see what you'll accept.
posted on July 18, 2013 12:44:45 PM new
What ebabe is saying is that Ebay charged a FVF fee when the seller accepted the offer,so if the buyer does not pay,she has to file NO PAYMENT RECEIVED to get her FVF back.
Then my next question is-does the buyer get a strike for being a deadbeat?
posted on July 18, 2013 02:22:23 PM new
No that's not what I'm saying Lost.
I didn't get charged until the buyer committed but he did not pay until the next day.
As soon as he committed, I got a notice that the item had sold. It's two different things.
Shag this item was jewelry which is one of categories that has this new Mao option. All other offers I've gotten were regular items.
We need a buyer to tell us how it is from their side.
posted on July 18, 2013 03:22:01 PM new
so there is an intemediate step-committed?
and if the buyer has committed to buy but never pay,then you file NPB?
Life on Ebay is getting more complicated every day?
posted on July 18, 2013 03:48:43 PM new
Yes I think that's the way it would work.
There can be 3 steps for the buyer - offer - commit - pay or 2 steps offer - pay and you're done.
