posted on September 25, 2013 03:01:27 PM new
I first read about this problem on the Powersellers' Board but now I am seeing its effect. A buyer opened a case for a postcard after it had been shipped and marked shipped on ebay. She just meant to ask me when I shipped it. I refunded her payment and told her to resend when the postcard arrived. Here's her letter:
I have just made payment to you through PayPal for $XXX. I sincerely apologize for all the trouble I have caused by making an inquiry about the post card.
I had no idea that by inquiring I would be opening a "case" which caused you to refund my money. Your shipment notification went into my Spam box so I did not see it before I made the inquiry. The post card came today and I am happy to have it. I spent many happy days at the old Traymore Hotel way back in the 1940s when my family spent summer vacations there. Again, I am so sorry for all the trouble and I have given positive feedback for you."
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posted on September 25, 2013 05:34:04 PM new
Opening a case does not affect your account status, rating, etc. Basically, it is an inquiry by the buyer. I think eBay did this to "streamline" the process.
Only once a case has been escalated to "dispute" status, does it affect your account. I believe a buyer can't do so until the the case has been open for 7 days.
posted on September 25, 2013 05:53:33 PM new
I dont think there is a 7 days wait,once you decide you can no longer work this out with the other party,you can ask Ebay to get involved.
7 days is a long time,what if there is fraud involved?
posted on September 25, 2013 07:31:18 PM new
I don't think that eBay does anything to 'streamline' processes.
I think it is all a devious plot to make Sellers paranoid about the Buyers and then we will all quit selling on eBay.....which will make JD very happy as he will no longer have to listen to the 'noise'.
It's OK...I am on vacation and just having a bit of fun with you!!
