posted on October 18, 2013 07:49:48 AM new
I'm getting an email from PayPal saying my account has been suspended for security reasons and they want all my information., i.e.
name, address, Visa number and bank info.
posted on October 18, 2013 09:14:40 AM new
Do not respond. Close your browser & go to PP your normal way & see if there is any notice there. If there is, call PP to find out reasons.
posted on October 18, 2013 10:56:37 AM new
you can forward the email to [email protected]?
I did that recently,but have yet to hear from them,which is unusual.
TAKE A LOOK AT the email,does it say @ppay.com?
posted on October 18, 2013 01:08:53 PM new
this is the email
Hello Neva Wheeler,
As part of our security measures, we regularly screen activity in the PayPal
system. We recently contacted you after noticing an issue on your account.
We requested information from you for the following reason:
A recent review of your account determined that we require some additional
information from you in order to provide you with secure service.
Case ID Number: PP-325-782-482
This is a second reminder to log in to PayPal as soon as possible. Once you log
in, you will be provided with steps to restore your account access.
Be sure to log in securely by using the following link:
Click here to login and restore your account access
Once you log in, you will be provided with steps to restore your
account access. We appreciate your understanding as we work to ensure account
safety.
In accordance with PayPal's User Agreement, your account access will remain
limited until the issue has been resolved. Unfortunately, if access to your
account remains limited for an extended period of time, it may result in further
limitations or eventual account closure. We encourage you to log in to your
PayPal account as soon as possible to help avoid this.
To review your account and some or all of the information that PayPal used to
make its decision to limit your account access, please visit the Resolution
Center. If, after reviewing your account information, you seek further
clarification regarding your account access, please contact PayPal by visiting
the Help Center and clicking "Contact Us".
We thank you for your prompt attention to this matter. Please understand that
this is a security measure intended to help protect you and your account. We
apologize for any inconvenience.
Thanks,
PayPal Account Review Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Unless there was a typo when you entered it, the "servicepaypall.com" indicates that this email is not from PayPal (notice the double letter "l" at the end of PayPal).
posted on October 18, 2013 03:11:15 PM new
Never - I repeat - Never click a link in an email if there is any doubt.
A friend sent me a link to a video of her son skateboarding (he is really really good) - I email her to be sure it came from her before I opened it.
I still don't understand why ebay and paypal would ever send out an email with a link in it but they do it all the time.
Hope you will be OK. Changing passwords can be a real pain.
posted on October 18, 2013 07:56:21 PM new
Yep..I have received a few of those lately ( referring to my main ID)and they are very deceptive. You have to examine every word.
When I got mine I forwarded them to spoof @ PayPal and they used to answer and let you know that it was a spoof and thank you...for the past couple of years I just don't think they do anything about them.
The first thing I do is go to eBay and log in to my PayPal account from there and check to see if there are any alerts.
A few months ago I received one saying they needed information from me. I sent to Spoof etc...the next week I received an e-mail from them saying this was their 2nd request for info and my account would be suspended if I did not comply. It was sent to the ID I use for Buying (which has not been very active lately).
After the second one I checked and for all of their bravado & bluster about important information and Suspensions & other strong words....it appeared that my Credit Card was due to expire in a month and they wanted the new CC information. We don't get our replacement cards until about 2 weeks before the old ones expire so I just sat and waited and the Sky did not fall and when the card arrived I updated my info which I would have done anyway without all the threats.
Hope everything turns out OK for you and that no bad use was made of the information.
Don't feel badly..these crooks are good at what they do and many of us will be fooled at some time.
posted on October 18, 2013 08:19:02 PM new
Never click on links in emails such as this. Always go to PayPal or Ebay directly & see if there is a problem on your account that way.
