davidsmom
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posted on December 8, 2013 09:42:09 AM new
I am having a problem with an item shipped on Monday, Dec. 2nd from Arizona to Oklahoma estimated deliver on Dec. 4th (lol). Priority Mail, insured and requires a signature confirmation.
Scanned when it departed Phoenix and then nothing since. It may be the weather conditions there.
I have phoned the USPS customer service and they were great, though they have no further information after the last scanning, even with their advanced Internet information. They started an investigation on it and gave me the confirmation and phone number of USPS consumer affairs if they don't get back to me by Wednesday.
I have updated the buyer, but haven't heard from her, so hoping she is not a PITA.
Anyone else having tracking problems?
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alldings
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posted on December 8, 2013 01:32:47 PM new
It won't be updated until it gets to the final destination or the next sorting station. There is no tracking while items are in transit.
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davidsmom
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posted on December 8, 2013 02:10:47 PM new
This one is way overdue to reach its destination, that's the reason USPS has started an investigation.
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lostmymojo
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posted on December 8, 2013 07:27:28 PM new
Ok has a 4.5 earthquake just yesterday or friday?
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davidsmom
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posted on December 9, 2013 08:03:14 AM new
OMG, no I didn't know, and here I am worried about my shipment. Small potatoes compared to that.
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rslstores
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posted on December 27, 2013 08:09:58 AM new
The U.S.P.S. number is not really a tracking number like U.P.S. or FedEx. It's more like a delivery confirmation number. I had a package lost a couple of months ago. I filed a request to search for it and after a certain number of days they found nothing so I filed for a refund and they sent me a check for the cost of the item plus the cost of postage. I had already sent they buyer a replacement because he had filed "item not received" complaint with eBay. It is possible that he actually received both of them but we'll never know.
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lostmymojo
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posted on December 27, 2013 09:31:41 AM new
Did you insure the package?
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rslstores
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posted on December 27, 2013 09:35:12 AM new
No.
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lostmymojo
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posted on December 27, 2013 09:35:58 AM new
It does provide tracking,you can see it has arrived in sort facility,it arrived in local post office and finally delivered.
Our postman scanned the package as 'delivered' when she is ready to place it in our mail box.
Unfortunately I live in a subdivision and share a mail station with my neighbors sometimes she will place it in my neighbor mail box either above or below mine!!
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lostmymojo
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posted on December 27, 2013 09:51:05 AM new
ristores-
This is new to me,USPS refunded your shipping plus cost of package when you did not take out insurance??
In the past,USPS will do nothing.
But these packages will eventually show up ,the buyer may not tell you.
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rslstores
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posted on December 27, 2013 10:12:41 AM new
You might be behind times. the following was copied from the U.S.P.S. web site. Read the last sentence.
Notes
$100 of insurance is included in Priority Mail Express service.
Purchase online, at your Post Office™, or a self-service kiosk, depending on the class of mail chosen.
Keep your postmarked mailing receipt
$50 insurance included in Priority Mail service.** Additional coverage may be available.
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lostmymojo
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posted on December 27, 2013 10:37:53 AM new
well,thats USPS priority,I am thinking USPS first class mail.
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merrie
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posted on December 27, 2013 04:10:08 PM new
Actually, lost, my first class packages have been showing online tracking lately, too.
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lostmymojo
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posted on December 27, 2013 05:43:47 PM new
USPS is doing a good job tracking and delivering packages,so far none of my XMAS shoppers have complained about getting their package,so far??
First class stamp will soon be 49 cents.
There is more money in delivering packages.
A USPS priority mail box brings in more than 10 first class envelopes.
I hope they do well.
[ edited by lostmymojo on Dec 27, 2013 05:44 PM ]
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shagmidmod
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posted on December 27, 2013 05:49:13 PM new
Not surprised at all. USPS tracking can be great or non-existent.
I have had packages that will show scanned and then nothing else the entire way. I had a Priority Mail package shipped from Dallas on a Monday that didn't arrive until Saturday. Tracking stopped in Dallas and didn't update again until it was scanned "out for delivery" 5 days later even though it went through the sort facility in Federal Way, WA and the main system in Portland.
This past week we sent a package to my mother in law. I was getting tracking updates regularly, sometimes 2-3 times a day, at least 10 updates. Shipped via Priority Mail to McAllen, TX.
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lostmymojo
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posted on December 28, 2013 08:47:16 AM new
how you tape your shipping label on the package could be one reason why it is not scanned,my mail man has explained to me,better have it all on one side of the box.
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davidsmom
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posted on December 28, 2013 08:47:57 AM new
The package finally arrived 2 weeks after it was sent Priority Mail insured with a signature confirmation, as well. Tracking finally said it was delivered 2 days after it was.
I communicated with the buyer during the delay, she appreciated it and posted positive feedback.
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