posted on June 10, 2014 06:34:15 AM
It was the first I had heard. The tracking is there and it shows in transit - stuck somewhere.
I replied that I would call today but not to worry - it was insured.
I wanted to scream but why in #@*# did you open a case and not just email me.
I got this today
"Ok thank you ,but I don't know why it opened a case . I just said I didn't receive my item and knew by the tracking numbers there was a issue with the USPS not you ! Sorry about that I will close it! It not your fault !"
Does that make me defective already? Does that really matter if insurance pays me and I reimburse her? Won't I still be defective?
I was tempted to tell her that I'm already screwed on this one, so you take care of it on your end.
posted on June 10, 2014 07:35:15 AM
eBay says, "don't worry about one defect because we give you plenty of room to get more defects in order to hang yourself."
If the system has even 25% defects that are buyer error, I have to ask if it is an effective system.
posted on June 10, 2014 07:53:01 AM
This is just getting crazy. I called ebay and was told that I need to escalate this for ebay to decide in my favor or it's a defect. I can't do that for 3 days. If, in the meantime, the buyer closes the case because they didn't really mean to open it - it's a defect.
posted on June 10, 2014 10:47:10 AM
I ended up calling my customer and asking her not to close the case. When I tried to explain why, it was laughable. I could tell she felt so bad - she felt that ebay had opened the case - not her.
