colin
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posted on November 1, 2005 03:35:15 PM new
Time for me to vent.
I shipped an old Yamaha FG-345 to a gent that won the high bid on E-bay. It was truly a beautiful looking and sounding instrument.
I shipped it in the semi-hard case it came with, packed in some foam and packing so it wouldn't move around...be nice and snug. Then put it in a large box (I got a hollow body guitar in) with more packing and cardboard to keep it stiff and from moving around.
When the buyer receive it is was crushed. Big deal but I had it insured. I filed a claim and he did the same (he called UPS)
They picked it up and emailed they were shipping it back to me and someone would be calling. I got one call telling me someone named Eva Woo would call me by Friday. She never called. I called her on Monday, got an answering machine and left a message. Last night I found a letter in my mail box from a third party stating they were handling the claim and weren’t paying because it wasn’t packaged correctly. BTW I found the shattered guitar at my door
Take a look at the PIC’s I have. These are the pictures the buyer took. What do you think?
Hope this works to get to the site.
FG-345
http://www.kodakgallery.com/Slideshow.jsp?Uc=vccg5mj.11fj3rqz&Uy=ah6lkq&Upost_signin=Slideshow.jsp%3Fmode%3Dfromshare&Ux=0&mode=fromshare&conn_speed=1
Amen,
Reverend Colin
http://www.reverendcolin.com
screwed up the link
[ edited by colin on Nov 1, 2005 03:49 PM ]
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hwahwa
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posted on November 1, 2005 03:45:33 PM new
is this antique?/
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colin
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posted on November 1, 2005 03:48:01 PM new
is this antique?/
No it would be considered vintage.
Amen,
Reverend Colin
http://www.reverendcolin.com
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WashingtoneBayer
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posted on November 1, 2005 04:14:17 PM new
You're not going to let that stop you from pursuing the matter further are you?
Ron
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Bear1949
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posted on November 1, 2005 04:15:15 PM new
Colin, I have heard several horror stories about UPS insurance. I asked my UPS guy what percentage of insurance claims UPS settled. He told me they fell into two classifications. Only about 10% of those are paid to people that packaged their own items. Those items packaged in the UPS storefront store employees paid 100% of the time.
I gave my liberal neighbors son a book for his birthday. He went crazy trying to find where to put the batteries.
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colin
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posted on November 1, 2005 04:21:24 PM new
I've sent an email to UPS with a link to the PIC's before and after.and a statement from the buyer that says it's the best packaged item he's ever received.
I'll sent a package of photo's and copies of the paper work I have to the CEO of UPS. Of course a note to Dale Jarrett on the UPS site an NASCAR. Got to get them where it hurts.
I'm going to complaint to anyone and everyone that will listen.
And of course they will be on the A-list by morning.
Amen,
Reverend Colin
http://www.reverendcolin.com
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Linda_K
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posted on November 1, 2005 04:37:48 PM new
WOW bear...that's depressing to hear. I shipped UPS several times in CA, but they always opened up my boxes before they'd take them from me. And I didn't have any problems so no need to file a claim.
Sorry to hear this Colin. Maybe they're just like many companies/government agencies/ins. companies...where the deny all claims the first time...but by resubmitting an appeal/protest you might get them to pay.
I sure can understand your vent. <shaking my head here> You'd think they'd care about positive 'word of mouth' comments...rather than complaints about their lack of paying for the purchased insurance. 
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fenix03
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posted on November 1, 2005 05:26:28 PM new
Colin - I would raise holy hell. I would also file a complaint with the state insurance commission. UPS accepted your insurance on the guitar and accepted the package. You can clearly see the bend in the box at the same place where there break in the neck seems th be. There is no reason to believe that a guitar in a hardshell case with packaging material around it in a box manufactured for shipping that exact type of item would be damaged if not for blatant mishandling on the part of the shipping company.
Go at them hard and fast, or let me do it. I love tormenting people and I take special joy and have a great deal of experience in doing to UPS. 
What did they expect you to do... ship the thing in an Anvil case?
~~~ • ~~~ • ~~~ • ~~~ • ~~~
An intelligent deaf-mute is better than an ignorant person who can speak.
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kraftdinner
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posted on November 1, 2005 05:32:00 PM new
What a drag, Colin. I agree with Fenix. I would hound them until they complied, or let her do it. 
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davebraun
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posted on November 1, 2005 05:40:04 PM new
The break where the neck connects to the body suggests that it was shipped with taut strings. Is this not correct? It also looks like a clean break and can be repaired although it will never be good as new. I would push UPS further, complain constantly.
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fenix03
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posted on November 1, 2005 05:51:47 PM new
Dave I thought it was simply a break in the neck at first until you go thru the pics and see the puncture in the top and crease at the side of the shipping box, and the "burst" tear in the side of the case at the same point.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
An intelligent deaf-mute is better than an ignorant person who can speak.
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hwahwa
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posted on November 1, 2005 06:09:08 PM new
wait till your hear what USPS comes up with-since the item is so well packed,it cant be broken in transit,so no payment.
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davebraun
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posted on November 1, 2005 06:10:51 PM new
I believe that you are seeing something I am not. It looks to me like neck pivoted up starting where the neck meets the body. I really don't see any damage to the sound box (body) unless I am missing it.
I would get the tension off the strings before further damage is done.
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parklane64
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posted on November 1, 2005 06:59:21 PM new
Don't use UPS.
Sue them in small claims court.
Just curious, what would they consider 'packaged correctly'?
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colin
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posted on November 1, 2005 08:25:23 PM new
Neck is actually broken, box is broke on the top near the neck. Looks like a job for Judge Joe Brown.
They's replaced Good ole Mike Brown on the A-List.
Amen,
Reverend Colin
http://www.reverendcolin.com
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colin
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posted on November 2, 2005 09:22:00 AM new
I just refunded the buyers monies.
Now I've started “THE” campaign:
This will teach them to fear the "Wrath of Colin"
Amen,
Reverend Colin
http://www.reverendcolin.com
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colin
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posted on November 3, 2005 03:24:39 PM new
I just received this from one of the posters on the FDP (Fender Discussion Page).
It gives a lot of info on the Carmack Amendment for anyone that's had a problem with any Common carrier's lose or damage.
http://www.vintagerocker.com/shippingprobs.html
Amen,
Reverend Colin
http://www.reverendcolin.com
forgot the urlthingymado
[ edited by colin on Nov 3, 2005 03:29 PM ]
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fenix03
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posted on November 3, 2005 05:17:00 PM new
Good Info. Thanks Colin!!
~~~ • ~~~ • ~~~ • ~~~ • ~~~
An intelligent deaf-mute is better than an ignorant person who can speak.
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rustygumbo
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posted on November 3, 2005 06:36:18 PM new
Colin- all politics aside...
I quit using UPS for a very similar situation. I shipped my Alvarez Single Cut Thin Body Acoustic to a guy in Conn. I labeled it properly including notation NOT to leave it. Guess what they did??? They left it on the guys front porch, dead of winter 19 degree day. Small crack on bridge because of it. Same BS, UPS sent it back, inspector came out, denied claim. I appealed, they denied the appeal. I requested 3rd party, and the mediator called me, told me it was obviously their fault and I won the claim. Fortunately, we have one of the best guitar repair shops in the country, and they easily fixed it and the guy still bought it from me.
One of the things I am concerned about with your guitar photos are the strings. They look to be pretty tight. Guitars should be wound down gradually over at least a 24 hour period before shipping. I've heard other people have problems like that with strings left at normal tuning. Also, the case doesn't appear to be a true hardshell case. Normal guidelines require that there is a minimum of 2 inches of packing around all sides of the item.
I recommend going through the motions of appeals and fighting it, possibly into small claims. Good luck.
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logansdad
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posted on November 3, 2005 06:50:06 PM new
This will teach them to fear the "Wrath of Colin"
I am sure UPS is shaking in their boots. Did you tell them you are a wanna be reverend and you can use your divine intervention skills to make them refund your money.
Absolute faith has been shown, consistently, to breed intolerance. And intolerance, history teaches us, again and again, begets violence.
----------------------------------
The duty of a patriot in this time and place is to ask questions, to demand answers, to understand where our nation is headed and why. If the answers you get do not suit you, or if they frighten you, or if they anger you, it is your duty as a patriot to dissent. Freedom does not begin with blind acceptance and with a flag. Freedom begins when you say 'No.'
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colin
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posted on November 3, 2005 07:23:26 PM new
logansmon, It's called Mojo.
Rusty, Strings were loosened. There was also bubble wrap under, over and packed around the guitar in the case and wads of bubble wrap placed around the case in the box. When buyer received the item it had been rewrapped, all the bubble wrap was removed.
I missed their call today (called just after I'd left for work) I returned the call to get a answering machine (2nd time)but will get back to them tomorrow.
Amen,
Reverend Colin
http://www.reverendcolin.com
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rustygumbo
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posted on November 3, 2005 08:11:30 PM new
what is really crazy is how they refused the claim without following their own procedures. they always send out an inspector for a claim, but for them to send it to a 3rd party who denies claims right away???
The other thing is their claim that the item was not packed properly... How do they know that if an inspector never met with you, and they were not there when the package was originally opened.
After all else fails, file in small claims. They'll cave before it goes to court.
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rustygumbo
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posted on November 4, 2005 12:05:52 PM new
After more thought into this, I would call the Insurance Commissioner in your state and file a complaint for Insurance Fraud.
UPS cannot legally collect Insurance fees from people, and then automatically deny a claim without reasonable cause. They never sent out an investigator or adjuster, and that alone proves they are committing fraud. Gotta tighten the noose on corporations like them. This is why I haven't shipped one single item via UPS for almost 3 years. They are crooks!!!
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classicrock000
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posted on November 4, 2005 12:44:01 PM new
I am not a crook!...I think someone famous said that.......
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Beauty is only a light switch away
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