zkatt
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posted on April 26, 2001 04:51:43 PM
I sold a widget.....The high bidder emails and asks if its okay to let the back-up have it since they had been bidding most of the week---I say fine.
I get payment and ship the item. I get an email saying the widget doesn't work right(It worked perfectly fine before being boxed). In this email it states that this widget doesn't sound the same as the widget he already owns(the same exact one).
The second email states they want to send the widget back for a refund and were really upset because they have wanted one of these widgets for a long time.
What would you do????
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HJW
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posted on April 26, 2001 04:59:26 PM
First, I think I would go nuts! 
Then, I would just refund the money and
forget it, or at least try to forget it.
Helen
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zkatt
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posted on April 26, 2001 05:01:25 PM
It's quite a bit of $$ to return.....My fear is that I'm getting the widget they already owned and they are keeping mine!
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kraftdinner
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posted on April 26, 2001 05:14:18 PM
zkatt - what did your terms say?
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HJW
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posted on April 26, 2001 05:21:18 PM
Oh, I didn't realize that it was a lot of
money. Now this is serious. You may be
right. I've heard that people will switch
hummels etc.
Helen
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HJW
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posted on April 26, 2001 05:32:11 PM
Was it insured?
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zkatt
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posted on April 26, 2001 05:41:56 PM
It was insured. I just can't see the type of damage they claim happening in shipping. I don't think insure would pay for it.
*kraftdinner*.....I don't have my return policy listed.
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HJW
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posted on April 26, 2001 06:08:53 PM
I believe that I would have them return the
item, insured with the understanding that
you will not be able to refund any money until you receive the widget.
When you get the widget back, you will be able to determine if insurance will cover the damage and if in fact it is the same
widget that you sent.
This is a tough problem...hope it works out
ok for you!
Helen
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gravid
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posted on April 26, 2001 06:31:28 PM
Time to learn.
Have a policy.
Mark everything. There are lots of threads on how to do it.
Insure anything you are not willing to lose and cover.
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rancher24
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posted on April 26, 2001 06:46:27 PM
Since you don't have a posted policy, you could go either way, depends on your feeling for customer satisfaction. However, if you do suspect that they are doing a swap, you could instruct them to return the item, and you will inspect it for your sellers mark (yeah, I see you didn't have one, but THEY don't know that - and many of the marking devices are unseen by the naked eye - most blacklight type, I believe). Once you confirm that it is your piece, you will refund their money. If they are tryin' to pull a fast one, they will most likely back off at the thought of being caught.
Then, you can learn from this...state a policy & really mark your items....
~ Rancher
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HJW
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posted on April 26, 2001 06:49:55 PM
That's the answer!!!
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zkatt
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posted on April 26, 2001 07:37:08 PM
I do have the "blacklight system" which I do use.....I already learned that lesson.
I've also learned that some people clean the item and the mark disappears.
Oh well...I'll do what you suggested rancher24.
Thanks all!!!
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