THUNDERSKIES
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posted on December 5, 2000 06:22:24 PM new
:
thetoocutezone(57) (view author's
auctions)
Topic:
Suspended by ExchangePath.com
Message:
1 of 9
Sent:
Tue, 05 Dec 2000 10:27:51 -0800
ExchangePath stinks. I've had an account with them
sometimes now and they aint bad at all. But jus yesterday
I found out that my account has been suspended. No prior
notification what so ever and I believe I havn't been doing
anything wrong or illigal. Gosh geesh. I read their
update/announcement and they jus announced that their
new policy is that while the service is free now, they
reserve the right to charge a fee in the future. Wellz-
anyone else here got suspended for no reason?? Anyone
has a support phone #? Thanks.
Reply to this message
From:
copperlustre(0) (view author's auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
2 of 9 (In response to thetoocutezone)
Sent:
Tue, 05 Dec 2000 10:48:55 -0800
As far as I know my account is still open. However, the
last transaction I had got really screwed up ie: I went to
transfer monies received to my checking acct. & they
charged my credit card!! Bizarre! They did fix it but their
system is screwing up right now!! I'm wondering what is
actually going here!
Dana
Reply to this message
From:
copperlustre(0) (view author's auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
3 of 9 (In response to thetoocutezone)
Sent:
Tue, 05 Dec 2000 10:46:31 -0800
thetoocutezone wrote:
message by thetoocutezone
I'm nuts today! Here are the phone #'s 800-987-2675 or
717-506-2205. Good Luck!
Dana
Reply to this message
From:
nottoocool(0) (view author's auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
4 of 9 (In response to copperlustre)
Sent:
Tue, 05 Dec 2000 11:09:21 -0800
May want to search the boards for other threads on this. I
thought I read on one thread that if you hadn't given them
a credit card originally, they are disabling the accounts
until you do give them your credit card info. Something like
that. Good luck.
Reply to this message
From:
thetoocutezone(57) (view author's
auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
5 of 9 (In response to copperlustre)
Sent:
Tue, 05 Dec 2000 11:39:48 -0800
ExchangePath is a Bully. Yep it's true- I jus got off the
phone with them and they admitted that they jus
suspended 18000 accounts for not providing credit card
info. They changed the policy and provided noo prior
notification. Thanks for the #s Dana. If anyone out there
having the same problem- jus call up the number, provide
ur cc info and they'll reactivate ur account w/in 24 hrs (or
so they said). I wasn't even put on hold when I called -
heh. Hope this help folks.
Reply to this message
From:
copperlustre(0) (view author's auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
6 of 9 (In response to thetoocutezone)
Sent:
Tue, 05 Dec 2000 11:53:28 -0800
Your very welcome! I gave them a visa/debit # when I signed up. It comes out of my
checking acct....the one I use to deposit their funds in. I keep it empty so when they
charged my card..the bank paid it but charged me $22 for NSF! It is funny that I
requested the transfer first & they actually debited me before transfering the money!! I
have used them for a few transactions but am seriously considering getting my old
merchant acct. re-activated. 1.5% & batches every night. But I have closed my shop so I
don't actually have a store front any more..which is a requirement! Trying to figure out a
way around it!
Dana
Reply to this message
From:
katiyana(229) (view author's auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
7 of 9 (In response to copperlustre)
Sent:
Tue, 05 Dec 2000 13:59:15 -0800
I'm another one of the suspended users.. Have send 4 emails and 1 phone call (left
message on machine) - still suspended.. Hopefully things will be back up in time for the
Free Listing Day!!!
Reply to this message
From:
[email protected](108) (view author's
auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
8 of 9 (In response to thetoocutezone)
Sent:
Tue, 05 Dec 2000 16:19:24 -0800
My account is also suspended. On yahoo auctions there has been a person using STOLEN
CREDIT CARDS (to buy items) & USED the credit cards through EXCHANGEPATH.
EXCHANGEPATH DOES NOT PROTECT THEIR SELLER OR BUYERS ( I will never see my
money for the items I have already sent out)!!! ((((( I would stay away. This person is
also sending the items that he buys out of the states to INDONESIA!!!!!! HE HAS GOTTEN
AWAY WITH over $1000 + IN ITEMS. BEWARE IF BUYER WANTS TO SHIP TO
INDONESIA!!!!!!!!
thetoocutezone wrote:
message by thetoocutezone
Reply to this message
From:
[email protected](108) (view author's
auctions)
Topic:
Re: Suspended by ExchangePath.com
Message:
9 of 9 (In response to thetoocutezone)
Sent:
Tue, 05 Dec 2000 16:21:29 -0800
Phone number 1-717-506-2205 (ask for Steve) customer service & 1-914-390-9205 one
of the higher up I believe (Shawn)
Reply to this message
Go to: "Are you using Exchange Path..."
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catspyjamas
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posted on December 5, 2000 09:48:46 PM new
I just tried to open an account to take
advantage of the AW Free Listing Day and
it will not work without a credit card
number although they clearly state in their
FAQs that you do not need to give them one.
Peggy
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THUNDERSKIES
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posted on December 6, 2000 08:20:52 AM new
Oh, I tried, too, through auctionwatch....
I complained to auctionwatch and they responded
that you could do this through the exchangepath site.Just by chance I stumbled
across a website that gives an analyses
of all the online electric cash transaction
companies like this one...I discovered
they can ALL freeze your account or
suck money out of your account and close
down on you leaving you just sitting there
with nothing...
I decided to pass on this free listing day
promotional because there is so much static
about exchangepath already!
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exchangepath
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posted on December 6, 2000 09:58:49 AM new
We are in the process of updating our system and as a result, now require additional information from our members, including credit card number, billing address and phone number. During this upgrade process, those accounts that did not have this information on file were temporarily suspended. We regret that we did not properly inform members about these changes.
As you can imagine, our customer service department has received a large volume of messages, and we have dedicated all possible resources to answering your inquiries. If you have called or emailed customer service, we will get back to you as soon as possible. Thank you for your patience.
I would also like to stress to auction sellers that ExchangePath is a service for US-based residents. Please do not use ExchangePath for transactions where goods are shipped outside of US.
Again, we regret the service interruption and apologize to those who were affected.
Pam
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heygrape
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posted on December 6, 2000 11:12:23 AM new
Pam,
I GAVE all that information and I'm STILL suspended. And I don't sell or ship outside of the United States.
Waz up?
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exchangepath
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posted on December 6, 2000 11:58:11 AM new
heygrape,
I'm not sure. Have you already contacted customer service? They would be able to look and see what happened.
Pam
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heygrape
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posted on December 6, 2000 12:11:56 PM new
Ok THAT'S IT! I've sent all the emails. I've made the long distance phone calls on MY dime, never got a human, but left messages, and STILL SUSPENDED! I am NOT a crook! I am NOT a thief! I am NOT a hacker. I do NOT commit CC fraud. For gods sake! I'm a OLD LADY! And I've been around forever! Everyone knows I ain't no crook!
I do NOT sell outside of the United States. I do NOT ship outside of the United States. I GAVE them the CC and Bank information from the very beginning!
This is NUTS! I don't have time for any more of this NONSENSE! What a Hell of a Time to pull this ExchangePath! Right in the middle of the Christmas Selling Season.
I'm getting dam sick of revising auctions and removing CC Services! But I'm Done Messing with YOU! I'm revising over 300 auctions yet again!
ExchangePath, Shame, Shame SHAME ON YOU!
BidPay is STILL the BEST service out there for us sellers!
Auction Watch! We would LOVE to hear SOMETHING FROM YOU regarding this
mess! After all, you DID buddy up with them!
[email protected]
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TheRedCircle
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posted on December 6, 2000 04:04:04 PM new
I doubt that you will hear anything soon...one would naturally hate to see egg on the AW MBAs from yet another ill-advised business partnership.
----
TRC
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brighid868
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posted on December 6, 2000 06:18:09 PM new
Dear AuctionWatch MBA's:
Uhhh...I think you screwed up big time with this little ExchangePath fiasco.
I think you need to start acknowledging that you screwed up in hooking up with these clowns, because talking about it openly is the best way to get people to trust you again.
Dear ExchangePath MBA's:
Please issue a statement that's not 99.9% spin. No one is buying it.
Thank you.
Brighid868
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cbarker
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posted on December 7, 2000 02:27:43 PM new
Hi everyone--
If you were one of the suspended accounts, you can do one of two things to either establish a new account or reopen the suspended account as follows:
To re-open your suspended account you need to call ExchangePath Customer Support at (717) 506-2205. You will need to register with a valid credit card.
To establish another account go to Universal Registration and set up a new account with another user id and email address that is different from your suspended EP account. You will need to register with a credit card.
Hope this helps!
Chris Barker
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Zazzie
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posted on December 7, 2000 02:31:28 PM new
Exchangepath doesn't have a TOLL FREE Number for the Suspended accounts to call ??????
Now that is a bit cheesy---don't ya think???
Walk Like a Diva
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kenzy
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posted on December 7, 2000 05:08:04 PM new
To: Chris Barker
Say, if ExchangePath is able to pull this kind of stunt, then obviously you can't be trusted with Credit Card information. I've pulled ExchangePath as a payment option in all of my listings. If you reconsider your position, maybe someday I'll reconsider using ExchangePath some day. Maybe.
eBay UserID: kenzy
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nancer
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posted on December 8, 2000 09:49:47 AM new
Chris,
You are gonna have to do better than that.
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minouche
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posted on December 9, 2000 10:00:27 AM new
Thank you so much for your post. I have had EXTENSIVE problems with EP for over a week now. I noticed a payment from overseas and called their center to alert them. Well, wouldn't you know they then suspended MY account!!! I honestly have to much to say to post here but if anyone needs any contact information for EP, post on this thread and I will be HAPPY to provide it for you. EP has stolen money from us, charged our accounts and we are filing a lawsuit against them this week in the states of PA and NY. Sellers beware!!! They will take your money and run and offer NO explanation. By the way, be careful if you give them any personal information, because they gave out our PHONE NUMBER (HOME PHONE NUMBER) to someone who called in !!! ABSURD!!!
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thunderskies
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posted on December 9, 2000 05:07:41 PM new
The above I posted came from a user on
Ebay bulletin board...
here's the exchangepath link from the
front page of auctionwatch:
We're sorry, the Super Free Listing Day promotion has passed. You may be interested in the $10 Holiday
Promotion from ExchangePath. Click here for more details!
Get a $10 Bonus* When You Use ExchangePath™!
ExchangePath, AuctionWatch's preferred online payment service, offers a convenient and reliable service
for consumers to make and keep track of online payments.
Sign up today to take advantage of the following key features:
No transaction fees!
No bank account required!
Easy transfer of funds to a credit card, debit card or checking account.
Full integration with AuctionWatch.com's Post-Sale Management system. This allows buyers to
seamlessly send you payment as part of their check-out process. Learn More
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mistressjewelry
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posted on December 16, 2000 01:13:50 PM new
Reply to Dana
original post 12-5-00
I sell at the local flea market and have established merchant accounts over a year ago, maybe you could try that...I did not go thru my bank for this but went with a company in California
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flasherr
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posted on December 20, 2000 10:12:28 AM new
exchangepath has a toll free number now
1-877-890-4885. hopeully you dont get the lady i got she couldnt type and smaked gum in my ear for 10 minutes
buysellntrade
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wpc
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posted on December 21, 2000 02:04:58 PM new
Well let me add my name to the list. I just got my email from AW saying they deposited the money in my account for the 'Free Listing Day'. Went to check my funds, and guess what ... "Account Closed". Imagine that. Got an email in to CS but I don't have high hopes. I even added more info when they upgraded the system like I was instructed. Can't wait to see their reason behind the account closure.
Will update as soon as I find out.
Don
Winter Park Collectibles
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dannkim
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posted on December 21, 2000 03:50:29 PM new
Well I got a letter about the refund for "free listing day" Went to check my account and it shows nothing, not even pending. I know they say for two days it maybe pending, but does that mean I can't even see it in my account as pending? I have the letter that says funds were sent.
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wpc
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posted on December 25, 2000 09:19:23 AM new
Promoised an update and here it is.
A rep called me from EP and got my account fixed up. For some reason, all the info I entered was no longer on the system and had to be re-entered by the Rep. Dunno why, but that fixed it. Now I am just waiting on the money AW sent me and the $10.00 from EP. Both were already deposited when the account was closed but do not show up when I access it. Here is hoping the Rep can fix that as well.
Don
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