posted on August 24, 2001 08:45:16 PM new
When auction watch was a free service I could live with a 24 to 72 hour wait for a reply from customer servce. Now that I am spending 50 to 60 dollars a month with them I expect better customer service. I rely on AW to help me with my business not just for entertainment. If I have a problem and I have to email back and forth a couple of times with a 24 to 72 hour wait between emails I have wasted a week and several hundred dollars. This is NOT customer service by any stretch of the imagination.
posted on August 25, 2001 08:46:20 AM new
Hello Reo3715,
I understand your concerns. Customer service is available Monday-Sunday from 8:00 am to 8:00 pm PST. The last 3 weeks we have been fairly caught up with e-mail and have been responding to inquiries within 24 hours.
We apologize if you feel that there is lack of support. Be assured that we are trying our best to assist our users in a timely manner.
posted on August 29, 2001 03:04:05 PM new
Hey AW hire more people for Customer Service with knolage of this business, you make enough of this anoing popup banners we have to put up with, that would pay for wages. And now I can't relist it comes up as
"Auction Data Failure: Faileds in Input Data "
Just what is going on now????
Be sure to post your feedback in the feedback forum in the future.
As for this error message you mention.
There is an error currently on our end preventing users from listing auctions with no payment options selected, or without one of the following. Once you select one of the following payment options, your auctions will list without error.
+ Money Order
+ COD
+ OTHER
