hendrix
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posted on January 6, 2002 11:18:24 AM new
I have installed a second hard drive on my computer. I wanted to move Ampro to the second drive. Did so, with a drag and drop - now the shortcut does not work. I figured the easiest way is to just re-install. Now - the question. If a take out the batches and images from the program, (drag & drop them on my desktop), and uninstall, will ALL my info be saved?
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SonyaCS
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posted on January 6, 2002 11:24:32 AM new
Hi Hendrix,
Uninstalling and Reinstalling AMPro will not delete your batches or your images. If you are still unsure about this, I would recommend copying them and moving the copies to a different location on your computer. Regarding the shortcut, the reason it doesn't work is because you moved the program to anothre location. The shortcut is to where the program was originally placed so you can delete that shortcut, right-click on AMPro in its new location, and create a new shortcut.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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hendrix
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posted on January 6, 2002 11:27:25 AM new
Sonya,
Duh, a new shortcut never occurred to me! Had so much trouble w/second drive, I guess my brain is fried! Thank you!!!
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hendrix
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posted on January 6, 2002 11:34:40 AM new
Nope.....deleted shortcut.....tried to make new one.....brings me to program file..restored from recycle bin and now won't open from shortcut.....Does it make a difference that I have TWO Ampro progrmas installed for two different user i.d.'s?
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SonyaCS
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posted on January 6, 2002 11:48:16 AM new
Hi Hendrix,
I didn't realize you had two AMPros installed. It may make things easier for you if you renamed the directory for the second one so that you can keep track of the two easier. Then create your shortcut again.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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hendrix
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posted on January 6, 2002 12:29:03 PM new
The two DID have different names on the desktop. Uninstalled.....Tried to re-install to Drive D (my second hard drive. Goes thru installation but when it tries to open I get this: run-time error 75 path/file access error. What am I doing wrong?
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SonyaCS
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posted on January 6, 2002 12:35:55 PM new
Hi Hendrix,
Is this the AMPro copy that you moved? It looks like there was a bad installation so you might need to download a new one to your D-drive.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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hendrix
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posted on January 6, 2002 12:48:33 PM new
I use 3.1 because I don't like any of the upgrades. I have 3.1 exe. saved on my desktop 'cause it was easier than having to ask if I ever wanted to install another. That's what I'm using to try to install. Do I uninstall BOTH installed programs? For user 1 AND user 2? And then try to re-install 1 & 2 again? Is there any part of ampro that is somewhere else that I might miss on the uninstall? When the program asks for where to install, I'm just selecting D do I need a name? (just for one user right now - I'll worry about the second later.)
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SonyaCS
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posted on January 6, 2002 01:17:43 PM new
Hi Hendrix,
I have escalated this to engineering and will post here once I have more information for you on the error you are receiving.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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hendrix
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posted on January 6, 2002 01:30:08 PM new
Sonya, I have successfully re-installed to my C drive......when I monkey around with this again, I may be back!
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hendrix
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posted on January 6, 2002 05:15:28 PM new
Oh, woe is me! I have lost my seller preferences! Not a big deal for most of it, but I REALLY don't wnat to write up the default listing test again! Is it gone forever????!!!!
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SonyaCS
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posted on January 6, 2002 05:20:38 PM new
Hi Hendrix,
I checked your prefs and unfortunately, it is gone from your default text box online.  You can copy and paste it from one of your active auctions back into that area but you'll have to type in any HTML that you used.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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