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 bwheatley
 
posted on February 10, 2002 04:42:58 PM new
I changed my name over 30 days ago on ebay and forgot to chage it here. When I tried to view my auction "ebay preview" it wasn't valid. DUH! So I went to global preferences and it won't let me edit my info, gives me this message
<br>We were unable to process your request because of the following problem:

The user ID you have provided is already stored in another AuctionWatch.com account. Please introduce other user ID and try again.
<br>Now, I don't have another account and this is MY ebay ID, what do I do now, have auctions scheduled to launch in an hour.
Thanks!


 
 SonyaCS
 
posted on February 10, 2002 04:46:44 PM new
Hi Bwheatley,

What is the ebay user Id you are trying to store in your account?

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 bwheatley
 
posted on February 10, 2002 04:49:32 PM new
Thanks Sonya~I removed the underline so fairyponderer is all one name now.
 
 bwheatley
 
posted on February 10, 2002 05:38:34 PM new
HELP! The countdown is on..Anybody there that can help me??

 
 SonyaCS
 
posted on February 10, 2002 05:39:36 PM new
Hi Bwheatley,

That eBay ID is already stored in the AW account 'fairyponderer'. You can only have one ebay ID per AW account, that is why that message kept coming up when you tried to change it.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 bwheatley
 
posted on February 11, 2002 01:43:58 AM new
WHAT account is it saved under? None of my auctions launched-Here is the error message
Error 35: Invalid eBay user name or password.
Invalid eBay user name or password.
Please enter the correct eBay password and username at AuctionWatch Universal Registration and verify that this combination works at eBay.


 
 rtogui
 
posted on February 11, 2002 03:25:21 AM new
Hi Bwheatley,

There is a second AuctionWatch account named 'fairyponderer' where this eBay ID is already stored.

Please log into the old accont, remove the eBay ID from there, then log into your current account and update the eBay ID.

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 bwheatley
 
posted on February 11, 2002 03:42:38 AM new
Okay, I think I found the account and removed the information, but it still won't let me sign it up under my account. Could you check this out and email me and let me know if I have done this correctly and if not, what aw username is it under??? Thanks

 
 bwheatley
 
posted on February 11, 2002 06:33:46 AM new
Anybody there? Any more suggestions, need to get this fixed so I don't lose another day of not having listings! Thanks

 
 rtogui
 
posted on February 11, 2002 06:42:00 AM new
Hi Bwheatley,

I have answered you through email, please check your inbox.

-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
 
 
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