posted on April 25, 2002 11:16:47 AM new
I have noticed that many of my customers that use hotmail.com or aol.com for their email are not getting my WBN that is automatically sent to them. I noticed this because I get my usual amount of people e-mailing me saying I haven't contacted them, after looking into it I found that nearly every single one of them was a hotmail.com user and the ones that weren't were usually aol.com users.
Why is this happening? Is it the junk mail filter preventing my WBN from getting through yet letting my regular email pass? Is it because there is an included link in the message?
Needless to say this is a pretty serious problem, any ideas?
posted on April 25, 2002 11:24:08 AM new
Hi Yakooman,
Hotmail and AOL have mail filters that can direct incoming email to junk mail folders, at the specification of the owner, based on what they will accept as email. You can try changing the title of your WBN that goes out in Post Sale Management Options (in your My Account tab). This was suggested by kahml, in a thread about this issue, in the feedback forum.
