posted on May 30, 2002 08:52:57 PM new
Hi everyone,
I have a little more detail on what happened today to cause the extended outage.
At about 6:40 am PDT, a simultaneous two-disk failure occurred in our image hosting system. This created conditions under which we were forced to take the system completely offline in order to make the necessary repairs and ensure full data recovery.
This type of catastrophic failure is astoundingly improbable as our system is fully redundant - similar to lightning striking twice in the same place.
It goes without saying that we are deeply sorry for the inconvenience presented this (and I'm sure that "inconvenience" is an understatement!) Again, we are planning to offer some sort of compensation for users who were affected by this outage. We will announce this in the coming days.
Thank you for your patience, understanding, and continued support.
