posted on June 19, 2002 09:38:29 AM new
In sales manager my problem is frozen keys like the #3 payment recieved key. Seems like all the keys along the top of the page are non-functioning now. Not only is that key frozen. I can't delete people who've paid. I can't upload checked files for relisting from the closed file or post sale file. Seems like somethings corrupted in the controller. This occured with the earlier version of AW so I tried uploading the 4.0 version. no change. Help. Seems from the other writers that we need live tech guidance. Since many of us are drivers and not
programmers. We need step by step guidance as we make corrections. The instructions you send us in print might as well be in greek for all the good they do.
posted on June 19, 2002 09:48:30 AM new
Hi Warp10,
Are you using Sales Manager or Sales Manager Pro? If it is sales manager, try deleting your browser cache. Let me know if the keys continue to act frozen after this.
posted on June 19, 2002 10:02:46 AM new
What is browser cache. How do I do that? We are not programers. You have to give very specific step by step instructions.
posted on June 19, 2002 10:29:06 AM new
Hi Warp10,
I am still a little confused on your original problem. You are unable to check/uncheck step 3 in post sale, correct? When you select auctions in post sale to relist and you hit relist, nothing happens? Please clarify with me that this is what is going on. Let me know what browser you use, and I will give you directions on how to clear your cache -- that may eliminate the problem.
posted on June 19, 2002 01:47:43 PM new
I am using netscape 6.2
This is such a slow clutzy way to deal with this. A short conversation with a live person would fix this much quicker I'm sure. Remember I am running a business using auction watch. If it doesn't work we are outa here and the company will lose an account.
So here goes....
Go into auction watch
go into sales manager
on the left side bar are display options
Click on post sale
under the yellow bar that says Announcements
is a line of grey under sold items
that say WBN, Paid, Invoice, etc
They now do not work. on ANY of the pages
also if I click on a sold item
on the numbers blocks at the extreme right
it brings up the fullfilment checklist.
Item #3 Payment received does not work when I try to check the blank square.
Strangly though funtion 6 and 7 still work.
Thank god so at least they know we have shipped.
posted on June 19, 2002 01:55:48 PM new
Hi Warp10,
Unfortunately we are not setup for phone support, however we should be able to resolve this problem. To clear your cache in Netscape, look under "Edit" in the top toolbar, and open "Preferences". Click the box next to "Advanced", then "Cache". You will want to clear both the disk and memory cache.
If you continue to have this problem please try using an alternate browser, just to see if you can get the keys to check off when you click on the boxes. Let us know what happens.
