posted on July 19, 2002 07:16:40 PM new
I Have tried three times to upload new items from sales manager pro and have received this message:
Synchronization failed -
There is a problem with images synchronization.
Please go to www.AuctionWatch.com and check your images.
On the detail page before receiving this message, the synchronization is uploading Image tmb.lst. Then it seems to "lock up" until the above message is received.
I checked my images and refreshed and deleted a few but everything seems to be OK. I still get the message when trying to upload...Help !!!
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "AuctionSync" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in AM Pro.
5. Repeat the process again, until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into Am Pro after they are online. This way, your those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
I hope this helps. Please feel free to contact us again if you need further assistance.
posted on July 20, 2002 03:54:42 AM new
Thanks for the reply below.
The image that halts the process is "tmb.lst" which is not an image but I guess it is a list of the images. The only place I see it listed is on the directory when I view it on Explorer and I hesitate to delete it as I don't know what damage it will do. The size of the file is 834KB.
Please advise.
Thanks
Cliff
Subj: RE: Synchronization failed -
Date: 7/19/02 9:43:41 PM Central Daylight Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "AuctionSync" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in AM Pro.
5. Repeat the process again, until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into Am Pro after they are online. This way, your those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
I hope this helps. Please feel free to contact us again if you need further assistance.
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