posted on August 15, 2002 04:51:54 PM new
Is there some reason why the WBN never gets sent out when an item on eBay is BIN'd? There always seems to be quite a delay, and more often than not only gets sent when I log in and do it myself.
posted on August 15, 2002 04:55:24 PM new
Same with my BIN items... well... mine get checked off as sent right away however the one that is emiled to me ... takes forever lately .. used to get it right away
posted on August 15, 2002 04:58:04 PM new
This has been happening for a while now - some times it is quicker than others - but tonight it is 4 hours plus, the buyer has already paid via Paypal!
I just wondered if it was a glitch here, or in my set up!
posted on August 16, 2002 09:09:48 AM new
Hello Artizania,
I'm not sure if you are aware of this feature, but recently we introduced functionality to enable a Winning Bidder Notification (WBN) to be sent to a buyer immediately after a Buy It Now (BIN) purchase without the delay you are noticing.
This feature, AuctionWatch Mail Relay, works seamlessly for you and your buyers once activated, without changing any of your existing processes. Mail Relay allows AuctionWatch to use the eBay end of auction notice that is automatically sent to you (the seller) to trigger WBN delivery to your buyer and control panel update. Mail Relay is easy to set up and use. To activate, a seller simply updates the email address on file at eBay with a new address supplied by AuctionWatch. The eBay generated mail is then sent directly to a secure mail server at AuctionWatch that checks for end of auction notices while forwarding all received mail to your email address on file with AuctionWatch. If the mail contains an end of auction notice, AuctionWatch will use the data to trigger WBN delivery and Control Panel update.
Mail Relay is both secure and fast. The AuctionWatch Mail Relay system does not store any email after it is safely delivered to you. We understand that customer and eBay communication is very important to you, which is why we built this highly available, secure system to deliver your email with no changes to your current process.
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To take advantage of this feature, please follow the 4 steps below. We have included steps to test it thoroughly so you can become comfortable with it before use.
1) Verify that your email address on file at AuctionWatch is accurate.
2) Change your email address at eBay - Log on to eBay, and change your email address to '[email protected]' (for example, if your AuctionWatch ID is 'janedoe', enter your new email address as '[email protected]').
Please Note: If your existing eBay user ID is your email address, your eBay user ID will change to '[email protected]' and will appear with sunglasses. If you wish, you can change your eBay user ID to something other than an email address to prevent the 'mailstep.com' email address from becoming your eBay ID. If you do change your eBay user ID, please remember to also make the change at AuctionWatch to prevent any auction launching delays.
3) Confirm your email address change at eBay - Look in your primary email account for an email with the subject "eBay Change E-mail". Follow the instructions in that email to log in to eBay and confirm the change. Remember to reenter your email address as '[email protected]'.
4) Confirm MailRelay Functionality - Send a message to yourself through eBay's 'Send Seller a Question' form to confirm that messages reach you in a timely fashion (remember, you can always quickly undo the process if you change your mind).
