posted on August 24, 2002 09:04:22 PM
I've been trying to build/launch new auctions for 3 hrs. I keep getting the same message:
Synchronization failed -
There is a problem with images synchronization.
Please go to www.AuctionWatch.com and check your images.
OK...... I checked my images. All the old ones are there but none of my new ones.
What gives?
posted on August 25, 2002 11:53:43 AM
Hello cherrytreegirls,
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the synch icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in AM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
If the above solutions do not help, here are some additional steps that may solve the problem:
- Check your firewall and/or virus checking software. If the security level is High, try lowering it a notch.
- Go to your AuctionWatch folder on your hard drive (default location is My Computer -> C -> Program Files -> AuctionWatch.)
- Check both the "Images" and "Thumbs" folders, and if the image file(s) are still in either folder, delete them manually.
- Restart SM Pro after doing this, and try synching again.
If this doesn't do the trick, try deleting the images.map folder from the data folder in the AuctionWatch directory, and resynch.
posted on August 26, 2002 06:09:19 AM
HI Diana,
I had already tried everything you suggested including checking the details to find the problem image. (It's Blue Cherry that's being the Problem Child))Everything except for deleting the images.map folder from the data folder in the AuctionWatch directory.
I just want to make sure... Do you mean to delete the images folder in My Computer -> C -> Program Files -> AuctionWatch.->Images?
I don't want to screw up & delete the wrong thing.
BTW... I've tried uninstalling & reinstalling SamPro. That didn't help.
Deb
Remember amateurs built the ark - Professionals built the Titanic.
[ edited by cherrytreegirls on Aug 26, 2002 06:12 AM ]
If "Blue Cherry" is the bad image, what we meant to say was that you need to remove just this file from the "Images" and "Thumbs" folders (do not remove the folders!).
Then, go to the "data" folder (which is also under the "C:\Program Files\AuctionWatch" folder) and remove just one file, the one named "Images.map".
Thanks,
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
[ edited by rtogui on Aug 26, 2002 07:05 AM ]
