cramer
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posted on September 16, 2002 01:50:24 PM new
Here is the message I get each time I upload(name changes). Synchronization failed - Bad response from server
There is a problem with the batch item titled 'BIRKENSTOCK w/ backstrap MOCHA 39 L8 M6 N'.
Please go to www.AuctionWatch.com and check the status of the listing.
It will only upload one auction listing at a time and gives me the error message after each one. Please help.
cramer
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SonyaCS
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posted on September 16, 2002 02:24:17 PM new
Hi cramer,
Is that a listing in your batch? If so, have you checked it to see if there is anything wrong with it?
Regards,
Sonya
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cramer
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posted on September 16, 2002 03:43:14 PM new
It happens to every item in the batch. Uploading stops after one item is uploaded. The funny thing is that the item are uploading, but it says they are not. (only one at a time and I have to delete the one already uploaded or it will double post)
I have started new batches, etc... no luck. Thanks, cramer
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cramer
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posted on September 17, 2002 07:00:27 AM new
any thoughts?
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ricswares
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posted on September 17, 2002 08:47:03 AM new
The same thing is happening to me. Even on just a sync. without an auction upload.
"Synchronization failed - Bad response from server
There is a problem with preferences synchronization.
Please go to www.AuctionWatch.com and check your preferences."
Please Help this is my first day back on auction watch after a year of another pain in the butt Co. I really need to list. Thanks Ric
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SonyaCS
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posted on September 17, 2002 09:16:05 AM new
Hi Cramer,
I have heard from engineering on this issue. Are you behind a proxy or a firewall by any chance? It looks like an internet communication failure.
Regards,
Sonya
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cramer
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posted on September 26, 2002 12:33:39 PM new
No firewall or proxy. This is still happening every auction. PLEASE HELP.
Now, it will not upload my images unless I do it manually then sticks them in the auction, HUGE! THANKS FOR ALL YOUR HELP,cRAMER
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rtogui
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posted on September 27, 2002 06:12:16 AM new
Hello Cramer,
I have sent you an email with instructions on how to get the log file from SMPro.
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
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rtogui
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posted on September 27, 2002 11:30:26 AM new
Hello,
Thanks for the log file.
If you are still having trouble synchronizing images, please try the following:
- delete the image named cb5eef569e4f1dfd067df22cf5a297cc_i_1.JPG from your online account
- using Windows Explorer, go to SMPro's images folder and rename this image, using a short name
- restart SMPro and synch.
As for uploading auctions, please:
- open the SMPro preferences
- go to the tab named Seller Options > Business Tools
- uncheck the preference named "Add batch listings created in SMPro inventory to online inventory"
- schedule and upload an auction, to see if the synch would still fail at the end.
Please let us know if you are still having trouble.
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
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cramer
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posted on September 27, 2002 01:19:42 PM new
Radu,
BLESS YOU BLESS YOU! Thanks for all of your help! I do not know how in the world I ended up with a picture name like that, though......Thanks again!
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debimir
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posted on September 27, 2002 01:38:19 PM new
Radu, it looks like you got cramer going. How about me, debimir. I am having exactly the same problem. I have deleted the program and reinstalled and it is still putting these loooonnnngggg names on the pro program and it won't get them off with sync because it will not sync with the long names on it. mir, debi
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cramer
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posted on September 27, 2002 05:03:12 PM new
spoke to soon,
its happening again........UUUGGGGHHHH
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cramer
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posted on September 27, 2002 05:08:36 PM new
latest error message:
Synchronization failed - Bad response from server
There is a problem with images synchronization.
Please go to www.AuctionWatch.com and check your images.
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cramer
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posted on September 27, 2002 05:09:04 PM new
can I go back to version 4.0???
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ChristopherCS
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posted on September 27, 2002 05:58:16 PM new
Cramer - Click the details button, is it referring to a specific image?
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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debimir
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posted on September 28, 2002 04:51:03 AM new
Can we get 4.0 instead? This has to end sometime soon. Or else I am going to let you guys work out the bugs and go back to sabasic and you can email me when it is fixed. Cramer, you are in my prayers. Migraine city!
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cramer
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posted on September 28, 2002 07:01:09 AM new
here is the error message from "details" latest upload try:
Start banner synchronization.
Banner synchronized.
Start announcements synchronization.
Announcements synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Templates compared, update will follow.
Comparing local and online logos.
Logos compared, update will follow.
Comparing local and online saved templates.
Saved templates compared, update will follow.
Comparing local and online site descriptions.
Site descriptions compared, update will follow.
Comparing local and online partner information.
Local and online partner information is identical.
Comparing local and online preferences.
Local and online preferences are identical.
Comparing local and online images.
Images compared, update will follow.
Start version synchronization.
Version synchronized.
Start time synchronization.
Time synchronized.
Start updating templates.
Downloading File 'Layouts\Embedded Layout.gif'.
Start updating logos.
No update necessary.
Start updating saved templates.
Local saved templates updated.
Start updating site descriptions.
Downloading File 'ebay.xml'.
Start updating images.
No update necessary.
Start listing synchronization.
Start batch 'marbella.awb' upload.
Uploading batch item 'BIRKENSTOCK Marbella Island Dream 41 L10 NEW'.
Number of successful listing uploads: 0.
Synchronization failed - Bad response from server
There is a problem with the batch item titled 'BIRKENSTOCK Marbella Island Dream 41 L10 NEW'.
Please go to www.AuctionWatch.com and check the status of the listing.
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debimir
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posted on September 28, 2002 09:02:51 AM new
I realize that my little account is not important, according to your email, but I thought you and others might like to know that I just spent the last 2 hours retaking pictures and putting them back on my auctions since in an attempt to try to fix this horrid problem myself, since I am getting no help from you, I deleted, somehow from pro all my online pictures on 33 auctions on ebay. This is a nightmare. And I do not appreciate the fact that now I have to go back to sabasic because your techs cannot help us "3" unimportant individuals out.
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debimir
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posted on September 28, 2002 09:03:29 AM new
ps it still will not sinc and there are nooo loongg names on any pics anymore!
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rtogui
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posted on September 30, 2002 06:45:47 AM new
Hello Cramer,
If your are still seeing an error message after each auction upload, please try the following:
- open the SMPro preferences
- go to the tab named Seller Options > Business Tools
- uncheck the preference named "Add batch listings created in SMPro inventory to online inventory"
- schedule and upload an auction, to see if the synch would still fail at the end.
Please let us know if this helped.
Hello Debi,
We have slightly changed the way long names are processed, so please synchronize again now and let us know if you are still having problems, either when synchronizing images or when uploading listings.
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
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cramer
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posted on September 30, 2002 08:23:06 AM new
Radu,
Just tried it. Yes, it failed.....
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debimir
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posted on October 1, 2002 10:27:51 AM new
CRAMER, IT IS DEBI, ANY LUCK YET? I DELETED ALL MY ONLINE PICS AND TRIED TO DELETE THOSE ON SMPRO AND NO GO, SAME ERROR MESSAGE SO I SEARCHED MY COMPUTER TO FIND THAT PICTURE AND DELETED IT AND STILL SAME NO SYNC MESSAGE. CAN YOU CALL AND SPEAK TO A REAL LIVE HUMAN WITH THIS THING? DEBI
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rtogui
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posted on October 2, 2002 05:46:58 AM new
Hello Cramer,
We are still looking into your problem, as we have been unable to replicate it yet.
If possible, please let us know what is the exact Windows XP version that you are using. This infomation can be found by opening "My Computer", then clicking Help > About Windows.
Thanks,
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
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cramer
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posted on October 2, 2002 09:24:23 PM new
Microsoft Home Edition Windows version 5.1 Funny thing about it, Radu, is that it has worked all along and just recently been doing this. Thanks for your continued support, Linda
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rtogui
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posted on October 3, 2002 05:52:24 AM new
Hello Linda,
Thanks for the extra information.
We have looked into any possible conflicts or compatibility issues between SMPro and Windows XP. We have checked not only XP's regular kit, but also different combinations of Microsoft-provided security updates, or the Windows XP Service Pack 1. We have been unable to replicate your problem, yet.
We suppose that the cause might be a conflict with another third-party library. Have you installed any new drivers or software lately, which might have caused the SMPro synch failure? Have you used the cable connection all along, including at the time when the program worked properly?
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
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