posted on December 11, 2002 01:58:59 PM new
Hello,
I am keeping in getting a message that I have a problem with a particular picture,in this case it's '198earring2.jpg',but the problem is that when I delete this one from the AW file I am getting the same message that an other picture file is not good,every time I do this I have to restart the computer and Start Sales Manager again which is a very long process,please give me very detailed information how I can find all not good pictures and fix this in one time. Thank You
banner synchronization.
Banner synchronized.
Start announcements synchronization.
Announcements synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Logos compared, update will follow.
Comparing local and online saved templates.
Saved templates compared, update will follow.
Comparing local and online site descriptions.
Site descriptions compared, update will follow.
Comparing local and online partner information.
Local and online partner information is identical.
Comparing local and online preferences.
Local and online preferences are identical.
Comparing local and online images.
Comparing local and online images.
Comparing local and online images.
Comparing local and online images.
Images compared, update will follow.
Start version synchronization.
Version synchronized.
Start time synchronization.
Time synchronized.
Start updating logos.
No update necessary.
Start updating saved templates.
Local saved templates updated.
Start updating site descriptions.
No update necessary.
Start updating images.
Uploading Image '198earring2.jpg'.
Error on image synchronization.
Number of successful listing uploads: 0.
Synchronization failed -
There is a problem with images synchronization.
Please go to www.AuctionWatch.com and check your images.
posted on December 11, 2002 05:43:35 PM new
Hello,
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "AuctionSync" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in AM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
If the above solutions do not help, here are some additional steps that may solve the problem:
- Go to your AuctionWatch folder on your hard drive (default location is My Computer -> C -> Program Files -> AuctionWatch.)
- Check both the "Images" and "Thumbs" folders, and if the image file(s) are still in either folder, delete them manually.
- Restart SM Pro after doing this, and try synching again.
If this doesn't do the trick, try deleting the images.map folder from the data folder in the AuctionWatch directory, and resynch.
I hope this helps. Please feel free to contact us again if you need further assistance.
posted on December 12, 2002 09:53:34 AM new
Dear Staff Hello,
I deleted the picture files from both directories in the Auction Watch files,but the problem is still on,you instructed me to delete them from AM pro,please tell me in detail were I can find this file and how to delete theme,I ask you again to please save my time by calling me at 212-354-7944(any body that can take the time and give me a call I will appreciate and be thankful),it's already more than a week that I am trying to resolve the problem and your e mailed instructions are looking to be almost endless.
YES YOU CAN HELP.
Thank You
posted on December 12, 2002 10:15:38 AM new
Hello,
I have escalated this to engineering so I will get back to you when I know more. We are not setup for phone support at this time. Are you using more than one copy of Pro on other computers? And are you adding images to your account through Pro? The only way to get past these sync errors are to follow the directions we gave you or the sync will continue to halt on various images. It is difficult to troubleshoot this problem if you do not continue to remove the images from the image bar that halt the sync. If you know generally which images they are you can try to save time by uploading them online prior to synchronization so that it doesn't continue to update your image file with those images. As long as the same images in your image folder in Pro are online, it should be okay.
posted on December 12, 2002 10:34:18 AM new
Dear Sonia Hello,
This was really fast,but you didn't instructed me how were to find the SM pro files.
Thank You
posted on December 12, 2002 10:43:03 AM new
Hi Dalia26,
Sorry about that -- Go to your My Computer icon on your desktop. Select your C Drive, then go to Program Files. There will be an AuctionWatch folder there -- double click on that and you'll see your Pro directory. There is a folder there called batches and another one called inv. There is also another folder there called images, which holds all of your images currently in the Image Bar for SMPro. As long as what is in there matches what is online in Image Hosting you shouldn't get these image sync errors.
I'll let you know when I hear back from engineering. I've been deleting the other posts you made since it is easier for us to contain this to one thread, so it's not as confusing.
