posted on January 15, 2003 02:52:35 PM new
Hi Everyone,
My question of the day regards generation of reports that can tell me in terms of percentage who viewed my auctions and how often.
Of 42 auctions slated to end this week, I counted almost 3,000 hits. Who were they, and did they stop after one viewing of one page, or did a majority view all 42 repeatedly, or was it somewhere in between?
The one breakdown you can view, is by clicking on the little arrow key to the left of the title for that item. It will expand that item, to where you can see the breakdown of hits by day.
posted on January 16, 2003 03:50:29 AM new
Thanks for the reply Chris, but I am really looking for something more detailed. I use the feature you are refering to often but it is not telling me whether an given individual has looked at one auction or many as well as how oftne that individual has returned to a specific auction or several.
I guess you could say I am looking for repeat customers.
posted on January 16, 2003 11:26:11 AM new
Thanks for the tip Greg. I checked out the link you offered and I have to say that there counters offer 1/2 of what I'm looking for.
I have to admit that because my retailing experience is B&M and not digital, I may be looking for something that is just not available in this venue.
For anyone who happens upon this thread, check out this auction: 1876741016. Last time I looked, over 400 hits to this page makes me ask this question: Are all 400+ hits from individuals or did I have repeat visitors? Also, regardless of one-timers or repeats, did those same individuals visit my other auctions and, if so, how often?
I'd also like to know how many visitors are in my own back yard, so to speak, and if not, what part of the country are they from and are there trends possible within the above context.
I have been led to believe that often, hosting sites for a company's web site offers some pretty good reporting along these lines.
posted on January 16, 2003 07:13:14 PM new
You're welcome!
Just an added note regarding Ruby Lane counters: They are a "smart" counter - meaning they only record hits from a customer one time - that is to say one time from the computer the person is viewing from.
Also, their counter does NOT record your views of your own auctions. I always view my auctions from my Ruby Lane page.
Another interesting thing is the Ebay Counter results page that shows you how many people are hitting per day, per hour on all auctions on Ebay. That gives you a good idea of when the best time is to launch or end your auctions. This is true for your own counters too.
Okay, I've plugged them enough - but if I like something I'll share it... same as I share the benefits of AuctionWatch!
Regarding the analytical specifics you are looking for, i.e., whether a visitor viewed your other auctions - that would get down to specifically logging a visitor's IP (Internet Protocol) address and a bit of number crunching to peel away to the truth of who views what and when. A lot of e-commerce companies do have the capability to log this info for their own marketing purposes and you may be able to locate software that can do that for you.
I'm not big (yet) in my online sales, but I would have to ask myself if it would matter how many of those hits across all of my auctions were from the same customer - I would think what matters most is the auction was hit!
There is a round-a-bout way of determining whether you have repeat BUYING customers and that is through AuctionWatch and the Customer Management tool - where the buyer is automatically added if you choose.
Also in eBay - if a customer leaves you positive feedback, but your feedback number doesn't change then you either have repeat buyer or someone has left you some bad feedback that countered the good (incrementally).
posted on January 18, 2003 04:17:23 PM new
Hi Paula and everyone who may have happened upon this thread.
Clicking on the grey arrow is fine to get a quick check of how many hits per day, but I want more.
Like commercial websites, I am looking for some pretty detailed reporting on my auctions. Various companies who host commercial websites are offered much in the way of reporting for the opportunity to have detailed reporting of their website traffic.
Not so much who, but where from, how often and most important to me is whether an individual looked at just one of my auctions or many.
posted on January 31, 2003 07:21:20 AM new
Finally! I have the time to respond to this thread I started.
Sparedollar.com is exactly what I am looking for, Thanks! I showed it to my superiors and there only request was one auction service company or another.
For the time being, I will remain here.
Once the weather breaks here in Ohio, I'll be doing darn few auctions due to other B&M duties.
Thanks again for the the interest in this thread and again, my apologies for not responding sooner.
