posted on May 7, 2003 06:45:55 AM new
Hi
Currently it is very arduous to request a credit from you. So I don't, however, because of the mounting number of npb, I would like to request that some thought be given to adding "apply for a refund" to SMP.
Would that be possible? I understand that having people like me not apply for a fee refund would generate another source of revenue but I am not so cynical to believe that it is intentional.
What prompts these thoughts is, I had a client purchase two items in my store. It was necessary to give him a full refund. I don't generate many sales in my store. It gets about 25 hits a week, but I keep hoping! When I have sold something in my store, all but one have been bogus! I haven't had time to figure/remember how to apply for a credit.
I am also averaging 3 npb a week and once again I don't have the time to figure/remember how to apply for a credit.
I realize my loss is literally your gain but the superior treatment/customer service I receive from you makes me believe that this situation is not intentional.
Please note that you must be logged in to access this form.
If it is a large number of NPBs that you need to file, let me know approximately how many, and I will get you in contact with our billing specialist.
To add the item back to your Store inventory, go to the corresponding Inventory item in Sales Manager, and increment the inventory quantity manually. Scroll down, and increment the quantity available in the Store. Save, and the item will reappear in your Store inventory.
Regards,
Sonya
[ edited by SonyaAW on May 7, 2003 08:35 AM ]
posted on May 7, 2003 09:28:39 AM new
Hi Sonya
Thank you for the information!
The problem is it doesn't work... at least for me. Here is what I did. I went to Archive, Restore, copied the Listing ID 571876404. Went to the link you provided, entered the above ID, went to my current statement and looked for this sale and couldn't find it... and I'm out of time! I have to get some listing done, I need to ship out 5 items before noon... I just don't have the time when it isn't stright forward and easy. The reason I love this service and promote every chance I get is because it is so simple... except for this...
It is very stressfull. That is why I don't bother to do but over the past8 months the npbs have increased so much it really is costing me now.
Actually, you have to enter the reference ID number that is connected to the auction ID number, which you can get from your Online Statement. The Listing ID will not work. If you go to your statement and go back to the date when you launched that auction you should see a reference ID number next to the item ID number -- put that in the form instead.
posted on May 7, 2003 10:19:31 AM new
Hi Sonya
If you reread what I just wrote, it says I went to my statement and I could not find it.
My frustration level is so high right now, once again I won't bother to do it.
Also, this was a store purchase that happened yesterday and all I could find on my statement was dated the 5th. I just don't have the time to go through all these hoops.
That is why I first wrote and requested a simpler way.
My apologies, you did mention you looked in your statement. I did not realize this was a recent purchase. Your statement has not yet been updated with items from May 6 so you are probably going to have to wait a day or two before filing.
Unfortunately the only way for us to process refunds accurately is if we have the reference ID number for the item you want a refund on. That is why the process involves looking for that number.
posted on May 11, 2003 07:39:08 AM new
Thank you Sonya
I apologize for the delay in my response but at least I am not as stressed as I was.
Re-reading our communication leads me to believe that my initial request is In the future I hope this process is simplified in some way... Maybe using the field used for filing npbs with the statement...
What I see in my head is: an nbp field after a reference number on the statement. That would accomplish two things. It would provide a seemly easy solution. Sellers could download their statement monthly if they wanted or just read it on line and see immediately which reference numbers had nbps. Then all a seller would need to do is go to the refund page and enter in the details.
This would be very helpful to me and others.
Thank you
Paula www.nybaglady.com
