posted on July 27, 2003 09:36:24 AM new
Hi
I just received this message on auction #2843970507
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Warning: Some of the listings you selected are not eligible for NPBAs at this time. Note that an NPBA can only be sent for eBay auctions, and only between 7 and 45 days after the end of the auction
You have chosen to send a Non-Paying Bidder Alert (NPBA) to eBay for the following auctions.
NPBAs cannot be sent for 1 of the listings you selected, for one or more of the following reasons:
You have changed the winner and can no longer send an NPBA
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I did NOT change the winner. I changed the email address. Lately, I have had several winners whose emails were incorrect and they swear they have changed it at eBay.
I would be useful if we could change or add an additional email address when the winner has not been changed?
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Two recent clients have emailed me saying checkout was not working, here is a copy of the one of the emails and the auction number:
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#2844257929
Hello,
I have been attempting several times to complete checkout. When I choose paypal for payment choice, or any other option for that matter, for some reason, it keeps telling me (after i click submit) to choose a payment option. I have done this NUMEROUS times, to no avail.
If you would, let me know a shipping cost (27587 is my zip) and ill send youa paypal payment.
Thanks!
Jennifer
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Unfortunately, if you have used the Edit Buyer button to change the information about the winner, it disables the option to send the NPBA through Post Sale. Did your winners say a reason why their emails were incorrect? It is the buyer's responsibility to keep that information up to date -- you will need to contact eBay directly about filing your non paying bidder alerts since the buyers said their email addresses are wrong.
Regarding the payment option problem -- we released a fix last week that should have corrected this problem. Was the email you received a recent one? When was it sent to you?
posted on July 27, 2003 07:15:31 PM new
Hi Sonya
Thank you for responding. Yes the email was this past week. However, I am using v 4.?
Please let me know which files I need to save if I up grade to the new version.
