posted on October 7, 2003 06:04:08 AM new
Hello,
I am trying to list but it is not letting me. It says " Synchronization failed - Bad response from server
There is a problem with images synchronization."
I know my images are not to big. I list a batch and then tried to list another one and it wouldn't.
Bonnie
posted on October 7, 2003 06:40:13 AM new
Hello Bonnie,
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "Synchronize" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in SM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online.
I hope this helps. Please let us know if you run into synchronization failures again.
posted on October 7, 2003 07:37:54 AM new
I can't list either. I get the message "failure on sending to server."
I have looked at the details and this is what it says:
Start banner synchronization.
Banner synchronized.
Start announcements synchronization.
Announcements synchronized.
Comparing local and online counters.
Number of successful listing uploads: 0.
Synchronization failed - Failure on sending to server
posted on October 7, 2003 07:44:05 AM new
Hello manykitty,
Please check whether your Internet connection is working properly. Also, do you use a proxy or firewall? If so, were these configured to allow SMPro to connect to the Internet?
posted on October 7, 2003 02:36:09 PM new
My internet connection is working, and I can list with other services, such as Turbo Lister. I don't have a firewall or proxy.
posted on October 8, 2003 06:32:43 AM new
I am still unable to synchronize and the message I get is
Start banner synchronization.
Banner synchronized.
Start announcements synchronization.
Announcements synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Number of successful listing uploads: 0.
Synchronization failed - Bad response from server
Could it be a problem with the templates?
I have no firewall and have tried running without McAfee VirusScan on, and the result is the same.
posted on October 8, 2003 06:49:47 AM new
Hello manykitty,
To try to solve the synchronization issue, please do the following:
1. Check whether there is enough free space on your hard disk.
2. Go to the Windows Update site (click Tools > Windows Update in the Internet Explorer menu). Install the Service Packs the site recommends, especially those for Windows and Internet Explorer.
