In the event of a non-paying bidder, you may request a refund of the final value fee (please be aware that the listing fee is not refundable.) In order to qualify for the refund, you will need to provide proof from the auction site that you had a non-paying bidder to get a refund to your account.
As proof, we will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You may copy and paste it directly into the text field in the refund request form, available at:
posted on October 8, 2003 10:39:11 PM new
Hi Sonya,
I'm not trying to get refund from your company listing. i'm looking for tools that i can submit NPB through ebay. because i saw that ad on your sale manager. can i do that with your company software or not?
posted on October 9, 2003 09:18:01 AM new
Hi Adrian,
I apologize, I misunderstood what you were asking. You can file them through us -- go to Post Sale, to Awaiting Payment. You will see there is an NPB column which counts down the days until you are able to send out the alert.
