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 liveinjeans
 
posted on October 29, 2003 02:50:38 PM new
When I send a notice to customers that payment has been received, when they don't use the VENDIO checkout, it is not checking the box.
I had one customer not receive it.
What is happening??????
 
 liveinjeans
 
posted on October 29, 2003 02:59:04 PM new
Some are not getting invoices either!
3 today, yet it's marked on the fulfillment page.
Need some help here!
 
 DianaCS
 
posted on October 29, 2003 03:24:26 PM new
Hello,

Do you notice any commonality for the users who did not receive their notices (for example, are they all using the same email system or ISP?) We will test this from here, but I am not aware of any problems with the mail systems.

Thanks,

Diana

 
 liveinjeans
 
posted on October 29, 2003 03:30:41 PM new
No, they are different.

 
 SonyaCS
 
posted on October 31, 2003 09:03:18 AM new
Hello,

What are the item numbers where you sent out the payment received notices, yet didn't receive a response yet from your customers?

Regards,

Sonya
 
 liveinjeans
 
posted on October 31, 2003 11:10:30 AM new
It appears to be working today.
Those that did not receive one, I had to send one through Ebay.
Thanks anyway!
 
 
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