posted on December 10, 2003 10:07:16 AM new
I can tell you that the best thing Vendio could do is have customer service, marketing and whoever makes decisions regarding inventory and other cumbersome areas of Sales Manager, visit at least 10 busnisses and see first hand the time and effort it takes to work around areas that need major fixing.
Inventory is a start, this area needs major help in all areas.
Relists need the ability to make changes to start time, Price, and length of time of auction without going into every single auction. Because of the speed of your servers, just try making changes to 500 auctions for relist...it could take days.
The next one would be that sku#'s are showed in all screens. I am dumbfounded that Vendio does not realize the importance of sku numbers..they are the life blood of inventory. Not showing them in all areas including post sale, unsold items, etc. is unbeliveable.
Another major source of problems is that items that are paid from Paypal and are automatically put into items to ship. At the very least these items should be put into a holding area so that invoices can be printed without trying to figure what invoices have already been printed, but not shipped. Just this one area takes many hours to sort out every week.
Another major flaw is searching in Post Sale and Sales Manager in general. Putting in words that are in Titles is at the very best a hit or miss tactic. The ability to search by putting in any string of words that are in the title should give results exactly like it does in ebays search. There should also be an area to search even when an item is not in post sale. If an item has been listed in Vendio, we should be able to search for it, regardless if it sold.
Export shipping for Dazzle is completely unfunctional. I will bet there is not one person using this area because no one at Vendio has taken the time so see if it works in the real world. Dazzle should add addresses so that weights and methods of shipping can be changed. All Dazzle items go directly to the print page with no ability to make even one change. We have never had the ability to take advantage of this important feature and probably no one else as well.
Bottom line is that the frustration that you see on a daily basis is not because we like complaining. It is because it takes so long to do things that could be fixed. Just a little time with your customers would open your eyes to our real problems and hopefully your real fixes.
These are only some of the real problems we face on a daily basis. Come to our business and see for yourself. I want to help you make changes...real changes...what do you think?
posted on December 10, 2003 11:53:16 AM new
I agree with all the above.
Especially the need for SKU# to show in closed sales view. I have to open every auction and click on the photo to get my SKU# for shipping.
The changes suggested would be so much better than the "enhancements" on the customer service survey I completed (most of which I checked "not Important to me".
posted on December 10, 2003 03:07:47 PM new
Totally agree. Many areas to improve and more importantly to act quickly. Vendio, please pick up the speed.
[ edited by volksphoto on Dec 10, 2003 04:30 PM ]
posted on December 11, 2003 11:45:14 AM new
Hello,
I have forwarded all your comments to Product Development for review. Your suggestions are important and are appreciated -- as you know we make our changes and enhancements based on user feedback.
Immages, regarding inventory -- what problems are you having with it? You state that it needs major help, please let us know what you would like to see.
