posted on April 29, 2004 02:10:36 PM new
How do I download SMP 5.5 back onto my computer. SMP will not open and the last version on my computer is SMP 5.3. Please help, we need to get many auctions up for tonight.
posted on April 30, 2004 02:37:56 PM new
The program runs through its paces but stops responding once the Sales Mgr. Speedometer comes up. The only way to exit is through windows task manager. Task manager says that the program is not responding. Please let us know what we need to do, but at least we have 5.5 back up and running.
posted on April 30, 2004 03:25:52 PM new
Hi there,
We are working on a solution to the images initialization problem now, and may have more information by early next week.
In the meantime, if you want to continue using 6.0 instead of 5.5, you should be able to work around the problem by taking the following steps:
1. Go to the Vendio (or AuctionWatch) directory – default location is C:\Program Files\Vendio (or AuctionWatch)
2. Click and drag the images and thumbs folders into a backup folder (or just your desktop.) This will remove all images from SM Pro.
3. When you open the program next, the images and thumbs folders will be recreated as empty folders. You should have no problem opening SM Pro at this point.
4. Re-import only the images that you are going to be attaching to the listings you are uploading. Attach the images to your listings.
5. Click the Preferences icon in Sales Manager Pro in the left toolbar. In the Image Synchronization section, check off the following two options:
-Upload images only as required in batches
-Do not download Standard Images from Vendio Image Hosting.
6. Make sure you save your changes. At next synchronization, only the images that you have attached to your listings will be uploaded, and images that exist online will not be synched down.
I hope this workaround will help resolve this issue. Please let us know if you have any trouble with it.
posted on May 2, 2004 07:59:05 PM new
We will be trying the work around tomorrwo. In the mean time we tried to send a 6.0 SMP batch to our SMP 5.5.1 program on our server and the batch will not open. Please help.
posted on May 3, 2004 11:29:54 AM new
We are just tring to open it from a networked computer. It is a standard SMP f batch file and we are trying to open it in SMP 5.5.1. Doing a batch importer is not an option as there is no option to batch import another SMP file.
posted on May 3, 2004 05:48:22 PM new
I have even gone as far as loading the batch from floopy disk to see if there was any problem reading it over the nextwork...still errors. This is the error. "error loading C:\Program Files\Vendio\Batches\filename.awb"
Please open the v6.0 batch with SM Pro v6.0, click on the menu entry File > Save Batch As... and select "Vendio Batch Old Format (*.awb)" in the "Save as type:" drop-down. Rename the batch and close it immediately; it will now be readable by older versions again.
