ladyjewels2000
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posted on June 11, 2004 03:36:54 PM new
I am getting a time run error or illegal operation error in SMPro. I have not been able to list in 2 days.
Help Quick please
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SonyaCS
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posted on June 11, 2004 04:42:57 PM new
Hello,
What does the run-time error say? Please let us know as much as you can about this error. You might need to try uninstalling/reinstalling SMPro to fix it, but do let us know what the error says.
Regards,
Sonya
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ladyjewels2000
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posted on June 11, 2004 04:48:03 PM new
I get a time run error 0 - funny lines go everywhere and it locks up.
Can you send me a link to reinstall?
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SonyaCS
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posted on June 11, 2004 04:54:12 PM new
Hello,
You can uninstall Pro through Add/Remove Programs in your Control Panel folder. To reinstall it, if you don't have the kit on your computer anymore, you can download another one here:
http://www.vendio.com/my/client
Make sure you put it in the same directory as your current one. Let me know if you continue to get the run time error.
Regards,
Sonya
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ladyjewels2000
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posted on June 11, 2004 05:08:56 PM new
Thanks I'll let you know
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ladyjewels2000
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posted on June 17, 2004 02:44:43 PM new
Hi
I did the above and it worked for a few listings and then I started having problems again.
Today I tried again and as soon as I go to put in the category - it goes pooh and disappears. Then a minute or so later I get the illegal operation error.
Also, once I leave the title line - I can't go back and add or edit anything.
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SonyaCS
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posted on June 17, 2004 05:14:05 PM new
Hello,
Thakns for the update. What is your OS, your ISP, and the type of internet connection you have? When you leave the title line and can't go back and edit anything, does your screen freeze up or can you move your mouse around? Please be as descriptive as possible, I will escalate this issue.
Regards,
Sonya
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ladyjewels2000
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posted on June 18, 2004 09:18:53 AM new
I have IE & Windows 98, Comcast High Speed Cable Connection.
With the title line - everything else if fine - it's just like the I've used up all the alloted space?
Thanks
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ChristopherCS
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posted on June 18, 2004 10:52:39 AM new
Hello,
What other programs do you have running in the background while in SMPro?
Try disabling/exiting/closing anything you do not need to be connected to the internet and try again. Especially any popup blockers or antivirus or internet security type programs. It is possible that either one of these types of programs is blocking certain functions within Pro, or that they are simply taking up too much memory and not leaving enough for the Pro software to function properly.
You can typically exit these other programs by right clicking on the icons down by your clock (lower right corner.)
Regards,
Christopher
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ladyjewels2000
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posted on June 18, 2004 04:31:09 PM new
OK I'll try that but I never had to do this before.
Also I tried it again and it took 10 minutes for the initializing images to finish.
I think there is a really bad problem with this SMPro
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rtogui
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posted on June 21, 2004 01:43:10 AM new
Hello,
1. Please go to the Windows Update site (click Tools > Windows Update in the Internet Explorer menu). Install the critical updates and Service Packs the site recommends, especially those for Windows and Internet Explorer.
2. Install also Visual Basic 6.0 SP5 Run-Time Files. The link to this kit is:
http://download.microsoft.com/download/vb60pro/Redist/sp5/WIN98Me/EN-US/VBRun60sp5.exe
3. If the program is still not working properly, please uninstall and install SM Pro again.
Please let us know if this helped fix the problem.
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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ladyjewels2000
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posted on June 22, 2004 03:40:03 PM new
Thanks Radu
I think that did the trick.
So far so good
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