posted on August 31, 2004 02:08:40 PM new
I cannot use or open additional programs or files while using SM Pro 6.0.2 without receiving error messages. I am using Windows 98SE. I have 384 MB of RAM and a 600 mhz Intel Pentium III processor. Can anyone offer any tips or advise as to how to get better performance?
We recommend you run it without any other programs open in the background. This usually causes the program to run smoother. If not, try rebooting, then running Pro, and let us know how it works out for you.
posted on September 8, 2004 02:44:59 AM new
Hello,
Other actions to consider if SM Pro appears slow, especially on systems, such as Windows 98 or Windows ME, with less advanced memory management:
1. Please go to the Windows Update site (click Tools > Windows Update in the Internet Explorer menu). Install the critical updates and Service Packs the site recommends, especially those for Windows and Internet Explorer.
posted on September 25, 2004 07:19:23 PM new
"We recommend you run it without any other programs open in the background. This usually causes the program to run smoother."
Please. How likely is it that anyone running a business will want to have a dedicated PC just for Sales Manager Pro? It is tough to create a listing without having a few IE windows, an Excel sheet or two, etc.
We have a bunch of 512MB or 1GB Pentium 4s (various speeds, but all better than 2.5 MHz) on XP Professional that begin to bog down when running SM Pro. I do recommend occasional reboots to my partners, but that really shouldn't be necessary. SM Pro does appear to have a memory leak, as it chews up progressively more and more memory over time. Closing and reopening SM Pro does seem to help when a reboot is inconvenient.
I will try downloading the VB SP5 file. Thanks for the advice.
posted on October 10, 2004 08:22:42 PM new
i have the same problem- i use ME .
how did pro work after downloading that file ? ( i am always hesitate about downloading unnessary files)
i also find that if i uninstall pro and reinstall pro from time to time that speeds things up without errors( for a while)
i like to have ebay open in the background when writing my auctions in pro so i can search prices to start auctions at and categories to list in etc and having my other sites closed is pain in the ....
posted on October 12, 2004 03:41:30 PM new
I should probably have noted so in this forum, but I forgot to mention that it appears that downloading the VB file did help things.
posted on October 13, 2004 08:57:10 AM new
1) The VB file does not seem to have done anything.
2) The problem I am having has nothing to do with speed, but rather with memory.
3) Using Norton Utilities, I can see that while the memory load is fine, the USER resources are very close to running at maximum capacity. When maximum is reached, I get error messages.
4) While rebooting is an option, it certainly is incredibly inconvenient. It does seem to help with the problem for a short while. However, with no other programs open save for Norton running ambiently in the background, should I open more that three items (for example, 2 batches and 1 "create new auction" within SM Pro, I receive error messages. Looking at Norton during this occurrence, I see that the memory load is OK, but the USER resources are maxed out. I then need to close all but one batch to resume the ability to create a new auction. It seems, judging by the responses posted here, that I not the only one experiencing this kind of problem (regardless of Windows version or RAM memory capacity).
5) I DO appreciate the help and/or comments posted thusfar. It does help to find that I am not alone in this.
posted on October 13, 2004 04:36:54 PM new
comics4fun,
You've probably thought of this, and I imagine there are reasons (probably monetary) that make you reluctant to do so, but I think it's time for an upgrade.
98SE is a bit long in the tooth. There are weeks where Dell is almost giving away PCs with 512MB, Windows XP, and reasonable disk drives.
Having said that, I don't doubt that SM Pro's behavior isn't quite kosher in the memory / resource department, but it isn't alone. A lot of software nowadays manages to run only because most people have way over-configured PCs. Can't fight City Hall.
posted on October 14, 2004 08:36:08 AM new
cashinyourcloset,
Yes, I agree that it's time for an upgrade. However, judging by the other comments posted here (yours, actually), I am not confident that upgrading will perform as I hope it will.
Do you have advice as to operating system (Windows XP?), system RAM (512K?), processor (Pentium 4?) or other input? What seems to work best for you? Do you still experience problems with SM Pro even with the increased capacities and capabilities?
posted on October 14, 2004 09:58:48 AM new
Just wanted to jump in here and add that I used to have all sorts of memory problems prior to upgrading to XP. I was running Me, which was horrible at memory management. It "leaked" memory so bad, I used to run numerous free memory boosters from time to time just to keep things hopping along. At least with the boosters, I didn't need to reboot constantly. Even though I had 512RAM in at the time and Pent. III 866, Me was garbage. After upgrading to XP, felt like I had replaced my whole machine. I couldn't believe the difference it made. I'm still running the same machine today with a broadband connection and it works great, even with numerous app's open (Outlook, eBay, Vendio Post Sale, and Salesmanager Pro). Although, I'm still looking to upgrade my whole system to stay ahead of the game and to have a back up. Good Luck!
posted on October 16, 2004 01:36:14 PM new
comics4fun,
I hope my comments haven't made you think that an upgrade wouldn't be a significant improvement. We have 6 PCs in my shop. 5 work wonderfully. One is used by someone who leaves a lot of windows open in IE, usually has 5 or 6 Word documents going, SM Pro, might be playing a CD , etc. I noticed that he sometimes ran out of his 512MB (i.e., he was using virtual memory, having run out of physical memory, which is not a devastating problem).
When I investigated, it appeared that SM Pro was using considerable memory. Bear in mind that he usually stacks between 5 and 15 auctions in each batch. SP Pro is a bit of a hog, but I don't want to give the impression that it was unworkable or excessively slow.
I would heartily recommend Windows XP (Home version probably, unless you can get Pro without a significant price differential). This is the first Microsoft OS that I have ever recommended (it's far from perfect, but it is capable and sometimes very good). At today's memory prices, I don't see getting less than 512MB of memory. I personally bought 1 GB of memory for the PC that does photo editing and also for the PC that hosts the shared drive -- the other PCs got 512MB. Pentium 4, though I wouldn't spend a lot to get the fastest GHz model (i.e., with enough memory, a 2 GHz model isn't much slower than a 3 GHz model for what you do most of the time (unless you're doing video processing or gaming)).
I have no financial relationship to Dell (beyond being a customer), but I have had good experience with their PCs. That isn't to say that HP, IBM, whatever don't also make good PCs at reasonable prices. I'm only saying that I've been happy with Dell. If your existing monitor is still working fine, you can get the rest of the system for a reasonable price.
within SM Pro, I receive error messages. Looking at Norton during this occurrence, I see that the memory load is OK, but the USER resources are maxed out. I then need to close all but one batch to resume the ability to create a new auction. It seems, judging by the responses posted here, that I not the only one experiencing this kind of problem (regardless of Windows version or RAM memory capacity).