posted on September 23, 2004 11:51:36 AM new
For eBay's Unpaid Item, there is a choice "payment has not been received yet", however, it becomes "buyer refuses to pay" under Vendio Post Sale. Just started the FVF process and chose this reason (no other appropriate reason) and got blasted by an angery buyer due to the wording "refuses to pay".
[ edited by volksphoto on Sep 23, 2004 11:53 AM ]
posted on September 23, 2004 05:55:56 PM new
Hi there,
Actually, when you start the UPI process there are two menu fields.
First is Reason, under which you have these choices:
-The buyer has not paid for the item
-We have both agreed not to complete the transaction
Second is Explanation, under which you have these choices:
-The buyer has not responded.
-The buyer has refused to pay.
-The buyer requests shipment to a country I don't ship to.
-The buyer requests shipment to an unconfirmed address.
-The buyer requests a payment method that I don't accept.
-The buyer is no longer a registered user.
-Other reason.
The buyer has refused to pay is a choice in the Explanation menu, but you should be able to choose whatever explanation seems to best fit the situation.
I apologize in advance if I've misunderstood the problem, but it appears that this is simply a case of the wrong menu item under Explanation being selected.
posted on September 23, 2004 06:37:50 PM new
eBay's "payment has not been received" is replaced by your "buyer has refused to pay", and the buyer did get a message containing your wording. What is the reason for you to alter eBayer wording? There is no "buyer has refused to pay" in eBay's Explanation Menu. Someone at Vendio invented it and put it as the #2 choice under Explaination Menu.
[ edited by volksphoto on Sep 23, 2004 06:39 PM ]
[ edited by volksphoto on Sep 24, 2004 05:24 AM ]
posted on September 24, 2004 11:57:41 AM new
Hi there,
I'm a bit confused... I do see that the eBay list changed, and that we need to update our list to change the "The buyer has refused to pay" option to "Payment has not been received or did not clear". I'm confused because the option "Payment has not been received or did not clear" is not in our list at all, so I'm not sure how that could have been selected in the first place to be transmitted incorrectly to eBay.
Did you select "The buyer has refused to pay" hoping that it would be submitted as "Payment has not been received or did not clear"? If so, you might want to select "Other" instead of "The buyer has refused to pay" for the time being.
We will update our list as soon as possible, and thank you for bringing this to our attention.
