posted on June 7, 2005 07:57:08 PM new
Okay, since I requested a credit and vendio has denied it - I am posting a note so that other users can use caution.
I tried to use the new "web hosting" feature that vendio is offering, I went through the very complicated site and set up a website. After trying to use it I gave up, it was very complicated and nothing is set up to make your web pages easy to create.
I have used computers all of my life and I have never had any problems on any user friendly programs.
Needless to say I was charged 12.95 for using this service for one hour, even after I cancelled it.
I have requested a refund from vendio, but to date none has been received - PLEASE BE CAREFUL !!!
I have been a faithful vendio user for over 5 years and this is how they treat their customers - I am not HAPPY !!!
posted on June 8, 2005 06:41:26 AM new
Hello Occhi1,
You have indeed signed up, and then discontinued the Web Hosting service on the same day. Thus, you were not even charged for the Web Hosting subscription itself.
The $12.95 charge that you mention is the cost of the domain that Vendio registered on your behalf, and which you continue to own even after discontinuing the Web Hosting service. As stated in the Money Back Guarantee terms, the domain costs are not refundable ( "If you are not 100% satisfied with your Web Hosting plan within 30 days, simply contact us; and we will issue you a full refund of the hosting amount less any domain purchases and enhanced services, which are not refundable." ).
If you plan to use your domain, please contact Web Hosting support for instructions.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
[ edited by rtogui on Jun 8, 2005 06:41 AM ]
