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 msgenie516
 
posted on May 10, 2006 07:18:45 PM new
Hi, When I first subscribed to the gallery, I saw it in my active listings. Now I can see it in the preview before the auction is launched, but only occasionally does it show up in my newer active listings. I am wondering what the problem is. I would really like my buyers to be able to see it. Please help! Thanks! Genie

 
 ChristopherCS
 
posted on May 11, 2006 02:05:16 PM new
Hello Genie,

Do you have any examples where the gallery isn't being displayed currently that we can use to test with?

Its hard to say, but if your relisting an item that had the gallery in it the first time around - and part of the original gallery code has been altered somehow, that would cause the gallery to fail to load.


Regards,
Christopher
 
 msgenie516
 
posted on May 11, 2006 04:02:26 PM new
Hi Christopher,

This is an item I just listed yesterday. It is not a re-list.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=74972&item=8418838001

I have left the page open for a long time and I see at the bottom:

One Item Remaining (Opening Page)

I assume the one item that is remaining is the Gallery, but it just doesn't come in. I would think it is my computer settings or something like that if I didn't see the Gallery in the Vendio preview, but I see it there. It is when the listing is launched that the Gallery no longer appears.

Any help will be greatly appreciated! Thanks! Genie

 
 ChristopherCS
 
posted on May 11, 2006 04:18:12 PM new
Genie,

I checked this item in both Internet Explorer as well as within FireFox and the gallery appears to be loading properly for me using either.

If your using the AOL window to view this listing, try closing it out and opening Internet Explorer directly from outside of AOL and see if you have the same issue or not.


Regards,
Christopher
 
 msgenie516
 
posted on May 11, 2006 04:19:00 PM new
Hi again,

Another thing I thought I should mention is that I can see the Gallery in other seller's listings. Thanks! Genie

 
 msgenie516
 
posted on May 11, 2006 04:46:32 PM new
Hi Christopher,

I viewed the listing on Internet Explorer and the same thing happened. At the bottom of the page is says:

(One Item Remaining) Opening Page

I don't understand it, but I'm glad that you (and probably others) can see my Gallery. I would like to be able to see it but if it's not possible, I guess I have to live with it.

It is strange that I used to be able to see it. I don't know what happened.

If you have any other suggestions, please let me know. I'm willing to try!

Thanks again! Genie

 
 irked
 
posted on May 11, 2006 09:24:23 PM new
some of this URL might apply to your problem if you know much about browsers this might give you a hint as to problem fix.script debugging or corrupt cache? Just a thought I had a simular problem once.

PS beautiful auction. I see the gallery fine
**************

Some minds are like concrete,
thoroughly mixed up and permanently set.
[ edited by irked on May 11, 2006 09:25 PM ]
 
 msgenie516
 
posted on May 12, 2006 12:14:18 AM new
Hi,

That solved my problem!

I deleted all of my temporary internet files and now I can see the gallery.

Thanks a lot! Genie

 
 
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