We are Vintage Sports Cards, Inc., one of your biggest customers. We have a major problem that we have let you guys know about before, but have had no luck in getting you guys to help us solve this issue. Vendio lists items twice for us. We know that this is a vendio error and not our own because we have checked our syncs and we are not listing these cards twice onto eBay. You guys have cost of lots of money in lost profit because when a card is listed twice, we have to refund a customer. The most recent one that we caught has cost us $20. One of these cards sold for $56.00 and the other one sold for $36.00. The two items numbers are: $56.01 - 220099909211 and $36.01 - 220099909192.
We need an answer on this problem asap!! We need to hear from you asap!! Please contact us at 256-497-3544 or [email protected]. If you contact us via email, please put attn: ALM.
We are looking into this issue and have logged a bug on your behalf. In order to effectively troubleshoot, we need a little help from your side if possible.
What we would like to do is analyze the results of the synch by comparing the batch file before and after upload. This means we would need you to do the following:
1. Save a copy of the existing batch files that you will be uploading to a different location on your hard drive (these would be the files with the extension .awb in the Vendio directory) If you create a new batch to upload, save it first and copy it to a different location.
2. Check your eBay listings after you upload each batch. If you notice a duplicate listing, send us the .awb file both from BEFORE you uploaded and AFTER you uploaded (the files will be essentially the same so you will need to rename them to identify the before and after versions)
3. Email the before and after .awb files to us so we can see if the affected listings were marked as synched.
I'm not clear on whether this happens with every batch or only once in a while. If you have any active (or more recent unsold) duplicate listings, please post the item numbers here.
posted on April 27, 2007 11:15:22 AM new
Please send the batches to diana at corp.vendio.com (replace at with @ and eliminate spaces. ) Thank you for your patience and cooperation - we realize this is a bit of a hassle for you.
