Do you have a specific listing number that you are having trouble with? Are you referring to the eBay gallery image? (The image that appears when you are doing a search in eBay.) If you are using Sales Manager Pro you can add an eBay gallery image to a listing from the "eBay Site Information" tab (at the time that you list). Select the "Gallery" option at about the middle of the page. Then select the image from your images that appear at the bottom of your screen. Then click the "Add" button below and to the right of where you selected the "Gallery" option. This will add an eBay gallery image to your listing.