posted on October 22, 2007 03:13:03 PM new
I have pending items scheduled for launch 4 hours ago but they've been stuck in "processing" mode so I can't delete or restart them....help??? There's no error message so I can't even go back and fix what's wrong.
posted on October 22, 2007 04:55:01 PM new
Hello jbkay,
How long have these items been in processing? Normally if items are stuck in processing mode they will eventually either launch or error out. I believe the system is set to error out after 2 hours, so please let us know if these items have been in processing mode for longer than 2 hours. If they have errored out, please check the error message - if the message is ambiguous, you may try relaunching them, but if there is a specific error message there may be another problem.
posted on October 22, 2007 05:01:46 PM new
They're still stuck in "processing" mode after 6 hours. With no error for me to respond to. If there's an error I would try to fix what's wrong and retry but it won't let me do anything because the system thinks it's processing the launch. Now what?
